Administration and Customer Service Officer

MDF Training & Consultancy is an international agency with over 30 years of experience, a head office in the Netherlands and ten branches world-wide. We have a global network of qualified trainers and consultants and provide high-quality training and consultancy services in over 50 countries. We help to enhance the competencies of staff members, assist organisations to improve performances, maximise the impact of partnerships and networks and focus on sustainable results in projects and programmes. For more information about us, please visit our website: www.mdf.nl.

The branch office of MDF Asia (Vietnam Office) is seeking for a dynamic individual to strengthen our lively team in order to fill the position of:

Administration and customer service officer (one-year fixed term contract with possible extension)

Tasks and responsibilities:

  • Administrative activities  to ensure a smooth daily operation of MDF office;
  • Provide logistical support before and during the training courses for participants and trainers;
  • Customer services duties including course registration and support of clients before and during training;
  • Marketing duties, such as developing and updating the client database, maintaining client relationship, promoting courses on various media channels, telesales, and targeted marketing actions and business development activities;
  • Petty cash management.

Qualifications of candidates:

  • Excellent command of English (speaking and writing);
  • Bachelor degree in a relevant field (administration/marketing/ sale and client relations)
  • At least 2 years of relevant experience in office management, customer services in an international organisation;
  • Excellent communication and interpersonal skills;
  • Able to set priorities and manage time well;
  • Able to work independently and in team;
  • Vietnamese nationality;
  • Proactive and enthusiastic.

Expected starting date: As soon as possible

Benefits: Good salary, international working environment, 20 annual leave days, 13th month salary and medical insurance

Interested candidates are invited to send their CV’s (with two references) and an application letter by e-mail before 1st April 2016 to:

MDF Asia (Vietnam office)
Att. Koen Toonen, Director
[email protected]

Please note that only shortlisted candidates will be notified.

Job Details
Organisation Name: 
MDF Asia
Application Deadline: 
Fri, 2016-04-01