Senior DevOps Analyst – Hybrid Environments
IT – Network, Infrastructure and Security
The Organization
The International Center for Tropical Agriculture (CIAT) is part of the Alliance of Bioversity International and CIAT. CIAT delivers research-based solutions that harness agricultural biodiversity and sustainably transform food systems to improve people’s lives. CIAT solutions address the global crisis of malnutrition, climate change, biodiversity loss, and environmental degradation.
CIAT works with local, national and multinational partners across Latin America and the Caribbean, Asia and Africa, and with the public and private sectors. CIAT is part of CGIAR, a global research partnership for a food-secure future, dedicated to transforming food, land and water systems in a climate crisis.
About the position
The Networks, Infrastructure and Security Unit is seeking a Senior DevOps Analyst. This role is responsible for designing, deploying, and supporting scalable, secure cloud and hybrid solutions tailored to research projects. The Senior Analyst will bridge the gap between development/research and operations teams by enhancing automation, monitoring, and deployment processes for both on-premises and cloud-based environments. Key responsibilities include evaluating new technologies, promoting serverless frameworks, and assisting with cloud migration. Additionally, it will optimize resource usage to improve performance, reduce costs, and support data management, while facilitating collaboration through seamless access to shared data and resources.
Key duties & responsibilities
- Maintain a deep understanding of the Alliance’s vision and strategic plan to ensure that cloud and hybrid initiatives align with organizational goals;
- Provide guidance to systems analysts, IT engineers, and architects to facilitate effective architectural decisions;
- Design, develop and implement integrated cloud/on-premises systems that meet operational, security and scalability requirements;
- Develop and maintain documentation of the organization’s cloud architecture and infrastructure while enforcing cloud technology standards for consistent, high-quality implementation;
- Develop and manage a comprehensive capacity plan for cloud infrastructure, ensuring optimal resource allocation and document investment plans identifying cost-reduction opportunities;
- Research about emerging cloud technologies and recommend solutions that enhance infrastructure flexibility and cost-effectiveness;
- Continuously monitor cloud performance, develop and execute test plans, and recommend improvements to ensure system reliability and efficiency;
- Work closely with developers teams to troubleshoot and resolve issues during deployment and ensure smooth integration, to automate repetitive tasks, reduce manual interventions, and enhance system reliability;
- Provide technical support across cloud applications and services, managing complex technical tasks and troubleshooting;
- Collaborate with research teams to ensure the long-term cloud strategy remains aligned with platforms like AWS, Google Cloud, and Azure developments;
- Ensure that security measures are implemented within cloud operations and collaborate with security specialists as needed;
- Manage relationships with cloud service providers, ensuring their offerings meet operational needs, and guide cloud cost management to optimize resource usage;
- Ensure the Alliance applications are always in a deployable state by designing and managing continuous integration and continuous delivery/deployment (CI/CD) pipelines, using Jenkins, GitLab, or similar tools;
- Implement Infrastructure as Code IaC tools (e.g., Terraform, Puppet, CloudFormation, etc.) to automate the provisioning of cloud and on-premises infrastructure;
- Implement and configure monitoring solutions (e.g., Prometheus, Grafana, Nagios) to ensure high availability and performance of applications and services;
- Manage incident responses and root cause analysis for infrastructure-related issues;
- Support security best practices, including role-based access control (RBAC), encryption, and compliance policies;
- Provide training and support team members on new tools, processes, or architectural changes.
Required qualifications and experience
- Bachelor’s degree in Computer Science, Information Technology, Electronic engineering, or related fields;
- Specialization, training courses, or certifications in Cloud Computing, Systems Architecture, AWS Solutions Architect Associate or Professional., AWS Specialty’s certifications, Azure and Google Cloud Platform certifications;
- Minimum of 3 to 5 years experience in an international organization, research, or academic environment in DevOps, system administration, or cloud operations;
- Good command of English (oral and written);
- Comprehensive understanding of multi-tier architectures (web servers, caching, application servers, load balancers, storage solutions);
- Knowledge of Relational Database Management Systems (RDBMS) and NoSQL databases;
- Proficiency with message queuing systems and Enterprise Service Bus (ESB) technologies;
- Familiarity with Content Delivery Networks (CDN) for optimized content distribution;
- Experience with LAN/WAN networking technologies (route tables, firewalls, NAT, HTTP, DNS, IP, OSI models);
- Strong understanding of RESTful web services and data formats (XML, JSON);
- Proficiency in automation tools (Ansible, Puppet, Chef);
- Experience with Docker, Kubernetes, and container orchestration;
- Programming and scripting skills in Bash, Python, or PowerShell;
- Familiarity with version control systems (e.g., Git) and CI/CD platforms;
- Experience managing server infrastructures with tools like VMware or ProxMox;
- Understanding of the software development lifecycle, from development to deployment;
- Work experience in information and application security (security mechanisms and tools);
- Expertise in system performance tuning and managing large-scale distributed systems;
- Deep knowledge of security concepts (public key encryption, access credentials, certificate-based authentication).
Skills and competencies
- Excellent communication and interpersonal skills, with the ability to collaborate effectively with individuals from diverse national and cultural backgrounds;
- Flexibility and adaptability to thrive under tight deadlines and changing priorities;
- Strong organizational, prioritization, and problem-solving skills, ensuring efficient task management and issue resolution;
- Client-focused orientation, demonstrating a strong commitment to delivering high-quality service;
- Ability to work independently with minimal supervision, taking full ownership of tasks and responsibilities within assigned areas;
- Willingness to work outside regular business hours when urgent situations arise that require immediate attention;
- Results-driven with a proactive learning mindset.
Terms of employment
This position is a national recruited position based in Hanoi, Vietnam. The initial contract will be for 1 year, subject to a probation period of 2 months, and is renewable depending on performance and availability of resources.
This position is graded at BG7 level, with a minimum basic salary of VND 29,629,345 in a scale of BG01 to BG14 (BG14 being the highest level according to the CIAT job classification framework policy). We offer a competitive salary and excellent benefits including but not limited to monthly allowances, insurance, retirement plan, staff training and development, paid time off and flexible working arrangements.
CIAT is committed to fair, safe, and inclusive workplaces. We believe that diversity powers our innovation, contributes to our excellence, and is critical for our mission. Recruiting and mentoring staff to create an inclusive organization that reflects our global character is a priority. We encourage applicants from all cultures, races, colors, religions, sexes, national or regional origins, ages, disability statuses, sexual orientations, marital status, and gender identities. Female candidates are strongly encouraged to apply.
Applications
Applicants are invited to visit https://alliancebioversityciat.org/careers to get full details of the position and to submit their applications. Applications MUST include reference number (RFP300548) – Senior DevOps Analyst – Hybrid Environments as the position applied for. Cover letter and CV should be saved as one document using the candidate’s last name, first name for ease of sorting (Cover letter should illustrate your motivation to apply and suitability for the above position against the listed qualifications and work responsibilities. Detailed curriculum vitae should include the names and email addresses of three professional referees who are knowledgeable about your skills and professional abilities). CIAT collects and processes personal data in accordance with applicable data protection laws.
Applications closing date: 28 May 2025
Please note that email applications will not be considered.
Only short-listed candidates will be contacted.
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