Admin. & IT Officer

Catholic Relief Services (CRS) is a US non-governmental organization that has been operating in Vietnam for more than 15 years. CRS projects assist local counterparts to build capacity in the areas of Inclusive Education, Community Education, HIV/AIDS care and treatment and Emergency Response. Reflecting our commitment to carry out quality programming to benefit the poor, we are now seeking dynamic Vietnamese candidates for the position of an Admin. & IT Officer based in Ha Noi.

Title:               Admin. & IT Officer
Reports to:     Human Resource and Admin. Manager
Supervision:    Not applicable

This is a full-time position to provide information technology and administrative support to CRS Vietnam office in Hanoi.

This position is responsible for the operation of the computer network. This is accomplished through knowledge, planning, trouble-shooting skills and sometimes diplomacy.  He/she assists with computer maintenance, install equipment and troubleshooting of variety of hardware and software installations. 

This position is also responsible for regular office administration including purchasing, inventory management, and other CRS administrative responsibilities.
Internal:     Country Representative
Human Resource and Administrative Manager
Administrative Officer
CRS Vietnam staff
Regional and HQ Information Systems Analyst
HQ MIT help desk
External:     Suppliers, IT providers and vendors; INGOs.

IT Support
Regular Maintenance:
- Prompt response to problems reported by employees.
- Maintenance and troubleshooting of Hardware and Software
Provide network administration:
- Physical installation/de-installation of hardware equipment
- Implement, manage, and troubleshoot hardware Device Drivers
- Implement, configure, manage, and troubleshoot Desktop Operating Systems, Applications and Server platforms
- Deploy Desktop Operating Systems, Applications and Server platforms updates immediately after their release
- Manage, and Optimize Network Performance, Reliability, and Availability
- Network infrastructure installation or upgrades
- Maintain hardware and software inventory.
- Document network, hardware, software, and server configuration and any actions changing that configuration.
- Document resolutions to problems and maintain repair logs
- Perform backups and data recovery procedures
- Perform all other duties as requested by the supervisor

Capacity Building:
- Provide application and software support as well as capacity building for CRS Vietnam staff in ensuring effective IT practices and coordinate with regional IT analyst to develop CRS/VN IT policies and procedures.
- Research and recommend training and skills building that ensure that learning remains abreast of technical requirements and development relevant to the needs of CRS Vietnam.

Equipment Upgrade:
Recommend purchase of software / hardware that will improve staff effectiveness of the CRS Vietnam IT infrastructure with clear cost analysis. Coordinate with RISA for purchasing or upgrading the IT equipments for VN office, refer to MIT-HQ Guidance.

In charge of all procurement of goods, ensure purchasing procedures are fully compliant with CRS purchasing policy and goods are purchased to meet project needs in quality and time.

- Ensure all office equipment is in good working condition. Make label for all equipment and furniture. Maintain the files on all CRS equipment ensuring that the inventory database is updated regularly.
- Manage all shared CRS equipment (e.g. laptops, cameras, projectors, etc.) and oversee the log and process for lending and proper return by staff. 
- Preparing the annual inventory report and coordinate with Finance Officer in charge to ensure the regular physical check of inventory of all properties.

Contracts Management: Ensure that all purchasing contracts are developed in compliance with Vietnam and CRS policies and that the originals are maintained in secure location.

1. Degree in Computer Science or completion of other related training courses.
2. Minimum of two years experience in the installation, maintenance, and repair of computers, network installations, and electronic equipment.
3. At least one year experience in network administration and management.
4. Knowledge and experience in administration work is an advantage.
5. Capability to install and troubleshoot desktop/laptop Windows applications.
6. Capability to install and troubleshoot LAN/WAN and internet systems.
7. Strong knowledge of TCP/IP concepts.
8. Strong knowledge of Microsoft Windows Server 2003 Environment, Microsoft Windows Server Update Services (WSUS), McAfee Protection Pilot.
9. Strong knowledge of Microsoft Windows XP, Microsoft Office 2007 Suites.
10. Fluency in written and spoken English; excellent written and oral communication skills.
11. Experience in information technology training; ability to communicate concepts to staff.

 Application documents required:
Curriculum Vitae in English, with names and addresses of three references
Application Letter in English
Copies of diplomas, certificates and relevant documents

Please send completed applications to:
Human Resources, Catholic Relief Services, No 1 Alley 7, Nguyen Hong street, Ba Dinh District, Ha Noi.
Or email: [email protected]
Deadline for Applications: March 13, 2011.

People with disability are encouraged to apply.

Job Details
Organisation Name: 
Ha Noi
Application Deadline: 
Sun, 2011-03-13