Agency to upgrade and re-design the EpiC Knowledge Hub

REQUEST FOR QUOTATION (RFQ)

Background

FHI 360 is a non-profit human development organization dedicated to improving lives in lasting ways by advancing integrated, locally driven solutions. Our staff includes experts in health, education, nutrition, environment, economic development, civil society, gender, youth, research, and technology; creating a unique mix of capabilities to address today's interrelated development challenges. FHI 360 serves more than 60 countries, all 50 U.S. states and all U.S. territories. The Meeting Targets and Maintaining Epidemic Control (EpiC) project is a  global project funded by the U.S. President’s Emergency Plan for AIDS Relief (PEPFAR) and the United States Agency for International Development (USAID). EpiC Vietnam’s goal is to deliver efficient, affordable, results-based technical assistance and direct services while closing remaining gaps in Vietnam’s efforts to meet HIV epidemic control targets, enhance health security, and combat trafficking in persons.

To provide knowledge resources in various technical areas, EpiC has two WordPress based sites that aim to equip learners from all over Vietnam with updated information and knowledge related to HIV epidemic (Knowledge Hub at https://hub.skconnect.org/), as well as bringing open-sourced online courses related to various technical areas (eLearning at https://edu.skconnect.org/).

We are seeking a qualified vendor to upgrade and provide re-design services of the Knowledge Hub at https://hub.skconnect.org/. The original website was created several years ago and served as a companion to an online reservation application where clients could book appointments for HIV services. That application has now been sunsetted, and the Knowledge Hub must be transformed to serve as a standalone site. It should also be refreshed to meet the current needs of project beneficiaries, including a broader network of stakeholders, beyond just people at risk of or living with HIV.

Scope of Work:

The qualified vendor is expected to provide EpiC upgrade and re-design services for the Knowledge Hub, including:

1.       Develop an engaging and easy to update set of templates for the integration of future content. Discuss potential designs with the project and receive sign off before building templates.

• Templates to include home page, about us page, contact us page, three designs for articles/information, embedded video content page, clinic listing page, and up to two additional pages to be defined later (10 templates in total).
• Ensure those above templates following or aligning with the design guidelines provided by EpiC
• Ensure the website including all pages   has responsive design which automatically adjust for different screen sizes, and devices, including desktops, laptops, tablets, and smartphones.
• Maximize accessibility of the website to general audience. This means using clear and concise language, avoiding large blocks of text, ensure sufficient color contrast, and providing alt text for all images.
• Ensure the website to include the following features and functions:

1. Ensure ability to update and customize the website menu.
2. Include an about us and contact page
3. Google Map integration
4. Infographics
5. Uploaded content for download
6. Photo galleries
7. Integration/links to other sites or other places within the Knowledge Hub
8. Contact /Inquiry form for services
9. Search Engine Optimization (SEO) configuration

2.       Test and deploy the website.

3.       Troubleshoot any errors before and after deploying the site.

4.       Provide maintenance service for the site.

Note: EpiC will provide all of the necessary content and documents for developing the website and obtaining relevant approvals, and we will work closely with the chosen vendor throughout the project.

Deliverables:

• o   A high-fidelity prototype of the website
• o   The source code for the website
• o   A staging environment for the website
• o   Transfer of desired content from current website to new website
• o   A final copy of the website
• o   A user manual of the website

Required Documentation

The quotation package must include the following items:

• Documentation of legal registration
• A detailed price offer (including VAT if applicable) in Vietnam Dong (VND) for service provision and the cost of third-party services (if any). Estimated quotes are acceptable with detail on the factors influencing final quote.
• Pro forma development schedule for the website with a completion date on or before September 20, 2023.

FHI 360 Disclaimers

• FHI 360 may perform a background check on any selected vendor.
• FHI 360 may cancel the solicitation and not award.
• FHI 360 may reject any or all responses received.
• Issuance of the solicitation does not constitute an award commitment by FHI 360.
• FHI 360 reserves the right to disqualify any offer based on failure of the offeror to follow solicitation instructions.
• FHI 360 will not compensate any offeror for responding to solicitation.
• FHI 360 reserves the right to issue award based on initial evaluation of offers without further discussion.
• FHI 360 may choose to award only part of the activities in the solicitation, or issue multiple awards based on the solicitation activities.
• FHI 360 has the right to issue amendments to the RFQ at any time.