Case Management Officer


Good Neighbors is an international, non-profit humanitarian organization that plans, implements and raises funds for the provision of services in child education, community development, health, sanitation, and disaster relief projects. Currently Good Neighbors has been operating in 37 countries, supporting approximately 17 million people, including about 10 million children.

Good Neighbors International in Vietnam (GNI) is implementing Community Development Projects (CDP) based on child sponsorship in 3 provinces; Tuyen Quang, Hoa Binh, and Thanh Hoa. GNI is working in main areas as child sponsorship and education, water and sanitation, income generation, etc. in 9 CDPs and is managing about 10,000 sponsored children.

Job title: Case Management Officer
Effective date: September, 2017
Department: Sponsorship Service Division (SSD)
Location: Head Office, Hanoi
Reports to: SSD Manager Type of contract: Full time


Internal: Country Director, Managing Director, SSD Manager/Officers, Operation Manager/Officers, Admin-Finance Manager/Officers, Project Managers, Field Officers

External: GNI’s Donors, Partners, Governmental Officials, INGOs, Communities


1. Case management

  • Standardize case management programs:
    • Develop guidelines and tools for case management
    • Build network at provincial and national levels for case management (via official docs/MOUs…)
    • Set-up and remain regular meetings with group of advisors for case management
    • Make case stories for fundraising
    • Directly link resources and manage cases in non-project areas of GNI
    • Remain weekly meetings at HO for reporting of cases at CDPs and Head Office (HO)
  • Coordinate with CDPs for managing cases:
    • Make sure that related staffs well understand and apply the guide and tools via trainings/coaching…
    • Make monthly/quarterly/ annual report about the case management activities at CDPs
    • Make plan for regular meeting/sharing /support for CDPs
    • Support CDPs in managing cases
  • Develop strategy for case management
    • Conduct survey/evaluation
    • Develop models/pilot models at CDPs/HO
    • Provide recommendation for case management development of GNI

2. Child Rights Education programs (CRE)

  • Develop Vietnamese version for the CRE programs
  • Pilot the programs & register author rights for the programs
  • Implement and expand programs to project and non-project sites of GNI
  • Conduct evaluation for the programs
  • Make reports on the progress and outcomes of the programs
  • Other tasks required by management levels.



  • University or higher degree in field Social work

Work experience

  • At least 02 year of working experience
  • Experience in working independently and with the team;
  • Experience in community development or with NGO


  • Fluent in spoken and written English;
  • Proficient Office Computing;
  • Be good at organizational, planning;
  • Be good at organizing, team work and interpersonal skills;
  • Be good at communication skills.


  • Sociable, responsive and Sociable, and committed working with GNI at least 2 years.
  • Hard-working and creative.
  • Truthful and accountable

Nationality: Vietnamese


Interested candidates are invited to send their application (including a letter of motivation and a CV with salary desired and a portrait photo attached) to Human Resource Division via the email address [email protected] or to the Head Office address: Good Neighbors International in Vietnam, 17 th Floor, Block A, Song Da Building, My Dinh I, Nam Tu Liem, Hanoi no later than 25th September, 2017. We are very sorry that only short-listed candidates will be contacted for interviews.

GNI's Application Form

Job Details
Organisation Name: 
Application Deadline: 
Mon, 2017-09-25