Customer Service and Education Scholarship Officer

Position Title: Customer Service and Education Scholarship Officer
Reports To: Founder/Assistant In Country Manager
Location: Hoi An, Vietnam
Status: Full time
Language skills: English
Start Date: As soon as possible


  • College Degree (English, Economics preference given for International study experience/Accounting);
  • Professional work experience in a similar position;
  • Excellent  organizational skills. Excellent communication with national and international programme‚Äôs partners.
  • Excellent attention to detail. Works well under pressure.
  • Ability to meet deadlines with 100% accuracy.
  • Good working knowledge of modern telecommunication systems (including e-mail, fax and internet, related software) and relevant computer applications (e.g. MS Office);
  • Excellent proficiency in written and spoken English and Vietnamese;
  • Dynamic and self-motivated personality with a strong desire to work in the NGO field, willingness to learn and develop.

Preference given to people locally in Quang Nam and Da Nang.


Education Scholarship Officer:

  • Updating student and sponsor information
  • Ensuring that letters and photos from students are sent to sponsors twice a year in a timely manner
  • Translating letters into English and sending to a foreigner for editing
  • Finding potential educational scholarship recipients  to be interviewed
  • Meeting with principals when required and to act as interpreter
  • Administering the payment of school and other student fees (every month).
  • Ensuring that students continue to meet our financial and academic criteria
  • Keeping accurate records of all scholarship information
  • Sourcing funding for university scholarship students from companies within Vietnam
  • Sourcing funding for scholarship students
  • Mentoring and guidance of scholarship students

Customer Service Officer

  • Selling products made in the Lifestart Foundation Workshop
  • Recording all sales
  • Talking with customers regarding the Lifestart Foundation
  • Introducing makers to customers and visitors
  • Handing out flyers to people that walk past the workshop
  • Distributing flyers around Hoi An on a weekly basis
  • Assist Workshop Manager with organisation of tours

Further Enquiries:

To apply for the role please email an up to date CV and covering letter including the following points to Ms Diem at [email protected] and Ms. Karen at [email protected].

  • Why you would be suitable for this role
  • When you would be available to start
  • Your expected salary
Job Details
Organisation Name: 
Lifestart Foundation
Hoi An
Application Deadline: 
Thu, 2015-05-28