Health Services (HS) Manager


PSI is a leading global health organization using private sector techniques to address a variety of health and social issues in Vietnam including malaria elimination, rural sanitation, nutrition, tuberculosis, HIV & AIDS, hypertension, viral hepatitis, and reproductive health. PSI provides life-saving health products, services and behavior change communications that improve the health and well being of underserved communities, and to creatively address related social and environmental issues. For more information:

PSI currently seeks a talented and motivated Health Services Manager to work full-time with our dynamic, results-oriented team in Hanoi:

Report to:    Product Social Marketing Director

Job summary: The Health Services (HS) Manager works closely with the Product Social Marketing Director and Country Director (CD) to expand private clinic and pharmacy contributions to a number of critical health issues in Vietnam including HIV, tuberculosis, malaria, hypertension and reproductive health.  The HS Manager is responsible for managing and expanding PSI’s Good Health, Great Life franchised network of private clinics (currently covering 5 provinces) to improve compliance with national service delivery standards for multiple, integrated health services as well as PSI’s clinic franchise requirements.  The HS Manager also engages with PSI’s global and regional expert teams to ensure that global standards for Quality Assurance, Client-centered counseling, Quality services and other priority aspects of PSI’s health service programming are implemented in accordance with best practices.  The HS Manager plays a key role in building PSI partnerships to facilitate increased, sustainable private sector contributions to Vietnam’s health challenges. 

Major duties:

  • Update training materials and co-facilitate trainings to improve adherence to national quality service delivery standards for reproductive health—including immediate post partum family planning, malaria and HIV.
  • Coordinate closely with national and provincial partners to ensure that social franchising activities comply with Vietnamese legal and medical guidelines, and respond to local priorities.  Provide regular updates to key MOH counterparts at both national and provincial levels regarding social franchising results and lessons.
  • Motivate, coach and monitor field-based Quality Improvement Officers and other HS team members to optimize results and improve adherence with quality standards.
  • Travel to the field up to 40% of the time to coach field-based team members, monitor programming, build franchise commitment and to participate in the organization and monitoring of community-level health service events i.e. ‘Contraceptive Choice Days’ organized in partnership between commune health stations and nearby trained private providers; “Motorbike Washing Days” organized in partnership with Provincial AIDS Committees to provide convenient access to HIV testing and referral to HIV treatment, etc.

Selection criteria:

  • Medical degree. MPH or specific health service experience in RH or HIV an added advantage.
  • Experience implementing or managing other private-sector health programs in the past an added advantage.
  • Strong interpersonal skills, results-focused and solution-oriented working style.
  • Willing to learn new things, take on new challenges and work in a dynamic and fast-paced environment.
  • Excellent written and verbal English communication skills
  • A competitive remuneration package will be offered to the successful candidate

Interested candidates are requested to submit detailed curriculum vitae (CV) with a letter of interest indicating the position you are applying for as well as copies of relevan certificates/degrees no later than 20 February 2017 to HR Department, PSI Vietnam; Address: 11th floor, VINAFOR Building, 127 Lo Duc, Hai Ba Trung, Hanoi; or through email:[email protected] or fax: (04) 3944 6323; Please do not contact via telephone. Dossier will not be returned

Job Details
Organisation Name: 
Application Deadline: 
Mon, 2017-02-20