Information & Communication Technology Officer (ICT Officer)

Save the Children’s vision is a world in which every child attains the right to survival, protection, development and participation. Our mission is to inspire breakthroughs in the way the world treats children, and to achieve immediate and lasting change in their lives.

Save the Children started our work in Vietnam in 1990, and implements programs in the key thematic areas: Education, Health and Nutrition, Child Protection, Child Rights and Governance, Child Poverty, Disaster Risk Reduction (DRR) and Emergency Response. At present, Vietnam Country Office has programs in 22 out of 63 provinces in Vietnam.

Save the Children in Vietnam continues to develop innovative programming that reflects the overall strategic goal of measurably improving the survival, health, protection and development of Vietnam’s poorest children by strengthening the capacity of women and children, caring adults, communities and partner organizations.

Save the Children is committed to ensuring that all our personnel and programmes are absolutely safe for children.

Child Safeguarding positioning statement:

We need to keep children safe so our selection process, which includes rigorous background checks, reflects our commitment to the protection of children from abuse.

We are looking for a Vietnamese national for:

  • Position: Information & Communication Technology Officer (ICT Officer)
  • Location: Hanoi

Main Responsibilities:

1. ICT System Support

  • Carry out installation, configuration, routine preventive maintenance/checks and any necessary repair of, and support and troubleshoot problems with, all IT hardware equipment and computer accessories/peripherals
  • Manage the business relationship and service agreements/contracts with any maintenance providers, etc., including continuous monitoring of performance and value for money
  • Purchasing/procurement: Recommend purchase of new and replacement/upgraded Hardware that will improve staff effectiveness or office infrastructure with clear cost analysis; search for the best sources of availability of equipment required; assist senior management/supply chain colleagues in assessing and/or appraising all IT-related purchases
  • Set up office equipment, e.g. projectors, printers, photocopiers, fax machines, digital cameras, etc. for everyday office use and as necessary for meetings, etc.
  • Carry out installation and configuration of, and support and troubleshoot problems with, all software applications in use
  • Ensure that the country programme is fully legally compliant for all its software licenses, maintaining accurate records and scheduling any appropriate
  • renewals and additions
  • Purchasing/procurement: Proactively understand staff software needs and recommend purchase of software that will improve staff effectiveness or infrastructure with clear cost analysis
  • When required, create simple management computer-based tools e.g. shared databases to help improve functioning of the office/programme

2. Telecommunications Management

  • Ensure that the most stable, effective and efficient e-mail and Internet system is maintained at the supported office locations
  • Managing the business relationship and service agreements/contracts with the Internet service provider(s), including continuous monitoring of performance and value for money, and timely resolution in the event of service interruptions, etc.
  • Performing administration of email accounts (including all starters/leavers), setting up and configuring the mail client application for users and troubleshooting technical email problems
  • Support field users with their communication needs. This may include: overseeing installation of telecommunication facilities like provision of telephone systems/mobile telecommunication units like satellite phones, etc.

3. Security and Backup

  • Keep the network and all computer systems safe, secure and virus-free in an ‘always on’ environment, in line with organisational standards: making sure all equipment (including servers where these exist) is effectively protected and kept current with anti-virus software updates, security patches etc.; responding to all reported virus attacks in a timely and adequate fashion
  • Develop, implement, document and communicate a suitable data backup schedule based on importance of key business data and applications (including servers where these exist) in line with organisational standards; also instruct users in how to perform individual data backups in line with the organizational IT policies and procedures
  • Establish, maintain and document a suitable disaster recovery plan in discussion with senior management, including mitigation and recovery measures to minimise the risks and reduce the time offline in these circumstances, in line with organisational standards
  • Maintain secure access to all IT systems and equipment, in line with organisational standards –both physical security of equipment and managing access controls such as additions, deletions and changes as necessary

4. Standards/ Procedure and User Training

  • Develop and implement local policies/standards, procedures and initiatives in line with organisational baseline standards for information and IT asset security for overseas offices
  • Provide inductions into general office IT procedure and practice to staff members, including all new starters, in proper use of hardware, software (e.g. Skype for Business), etc.
  • Assess user IT training and education needs, conducting basic in-house training to meet requirements where relevant, or otherwise providing management with information on how these needs might best be met e.g. identifying suitable external opportunities for training

5. Support Program Innovations
Support program and communication teams to design innovative program and communication solutions
Identify and manage relationships with IT private sector which can contribute to design of program innovations

6. Other tasks required by supervisor

Qualifications & Skills:


  • Bachelor’s Degree of IT and related field
  • Minimum 5 years of work experience
  • Minimum 3 years of IT and related field experience


  • Knowledge of querying and reporting in Microsoft Access, knowledge of advanced mail merge in Microsoft Word, database operation and handling, communication and data management skills
  • Significant working experience in a similar position
  • Proven knowledge of hardware maintenance and ability to solve simple hardware problems; this includes set-up and management of network devices e.g. printers, scanners, etc.
  • Solid experience in maintaining, trouble-shooting and administering a Microsoft Windows-based (local area) network (and servers)
  • Extensive working experience with anti-virus software for workstations (and servers)
  • Advanced knowledge of Microsoft Windows operating systems, including XP and Microsoft Office applications (Word, Excel, PowerPoint, etc.)
  • Thorough understanding and working knowledge of Microsoft Outlook and email-related products and concepts
  • Good working knowledge with Microsoft Exchange Server
  • Good working knowledge of Microsoft Windows Server and domain system configuration
  • Strong knowledge of Active Directory, DC, ISA server, Domain Controller, DHCP server, NS server, RAS, VPN…
  • Time management skill
  • Proactive open minded and customer oriented
  • Ability to work under pressure
  • Good English, including speaking, writing and reading

All application packages must be submitted via

In case you cannot access to the above link, please send your updated CV (in English), your Cover Letter and your SC’s Application Form to email: [email protected]

The SC application form and the full Job Description are attached.

The closing date for application is 11:59 pm on 27 July 2019.

Applications will be treated in confidence. Due to the volume of applications we receive, only short-listed candidates will be contacted and CVs cannot be returned.

Save the Children is an equal opportunities employer. Our selection processes reflect our commitment to the protection of children from abuse, and our people are as diverse as the challenge we face. We welcome applications from all qualified candidates, regardless of age, disability, HIV/AIDS status, race, national origin, religion, or sexual orientation.

Job Details
Organisation Name: 
Save the Children
Application Deadline: 
Sat, 2019-07-27