Membership Assistant

JOB DESCRIPTION
MEMBERSHIP ASSISTANT

Organization Description:

The European Chamber of Commerce in Vietnam (EuroCham) is the principle voice of the European business community in Vietnam. EuroCham was established in 1998 and is a members-based, independent, not for profit organization of European companies who are investing in Vietnam, for the benefit of all. With nearly 1,000 members, EuroCham is one of the biggest foreign Chambers of Commerce in Vietnam and among the 5 largest European Chambers of Commerce world-wide. EuroCham represents a plethora of sectors and sizes ranging from SMEs to MNCs with a very strong business network in both Vietnam and Europe. Acting as an intermediary between our members - the business community - and local, national, regional and European authorities, EuroCham advocates on its members' behalf, to generate improvements in the business environment, raise awareness on key issues and disseminate information on issues relating to doing business in Vietnam.

MAIN DUTIES

Job Title: Membership Assistant

Reporting to: Media & Corporate Relations Manager

Direct supervising:

Job Summary:
To be responsible for memberships, database and mass-mail management.
Coordination of IT activities. To assist other colleagues/departments for a smooth running of the office.

Location: Ho Chi Minh City – Vietnam

Level: 8

Type of Contract: 24 months fixed term contract upon successful completion of a 2 month probation period

Key Working Relationships:

• Internal: EuroCham staffs within EuroCham
• External: EuroCham members, Vietnamese central and local authorities, the European delegation to Vietnam, the media

Main Duties and Key Performance Indicators:

• Membership Management tasks:
  
  • To maintain and update membership directory book and its online version on a regular basis
  • Coordinates all membership relations material execution and printing, such as EuroCham’s yearly Membership Directory, Membership Card, etc
  • Is responsible for new member enrolment and renewals, in close coordination with Finance department.
  • Manage Database and CRM system
  • Have top-of-the-head knowledge of key Membership statistical indicators (e.g. number of members, geographical concentrations, key industries represented, etc).
  • Act as centralised Contact point for Questions of all members and track all member engagements with the Secretariat.
  • Supports the ongoing collection of data, improvement of data that can be extracted from the membership database (e.g. industry categories, source of member acquisition, engagements)
  • Ongoing collection of data and feedback towards the realization of the Memberships Year assessment, supported by members feedback in order to support the steering of the Marketing and Communications strategies going forward.

• Membership Marketing tasks:
  
  • Establish membership marketing strategies based on the value added provided by EuroCham to its members, depending on the use that a given member’s business may have from being a EuroCham member.
  • Track benefits awarded to the members and employ efforts so that they are fully utilized.

• Other Admin Tasks
  
  • To assist the management team with administrative work, in the execution of projects as required from time-to-time (events registration, arrange B2B meetings for trade mission...)
  • To prepare express bills via their CIT system to send EuroCham publication, directory, cards...
  • Other Membership or Marketing-related supporting tasks as required by the Media & Corporate Relations Manager.

JOB REQUIREMENTS

Education and Training Background:

• Bachelor degree in English, Business Administration

Work Experience:

• 1 year secretarial experience.
• Good experience in relevant business.

Management Experience: No management experience required, yet a strong track record on successfully working within cross-cultural and multi-disciplinary teams.

Core Competencies:

• A Vietnamese national with excellent English and computer proficiency.
• A highly motivated, flexible and dependent team player.
• Comfortable in an international and multi-cultural environment.
• Capable of managing the administrative tasks.

Languages: Fluent written and spoken English and Vietnamese

Software and Package Skills:

• Computer proficiency in Microsoft Office (Word, Excel, PowerPoint)
• Experience with CRM system is a plus

What We Offer:

• Competitive compensation package
• Be part of “Team Europe” in Vietnam i.e. interact with various European organizations and people
• Working in a cross-cultural and multi-disciplinary environment

Interested candidates should send applications to [email protected] with the subject: Application for [position]

Deadline for application: 20 Oct 2017