Micro Finance Operation Manager

World Vision International – Vietnam (WVV) invites Vietnamese competent candidates for the following position:

01 Micro Finance Operation Manager - Regular work base: Hanoi office

Interested candidates are invited to apply ONLINE via WORLD VISION VIETNAM'S WEBSITE BY 16 MAY 2015 - http://careers.wvi.org/jobs/vietnam/food-security-and-livelihood/wvv-mic...


As per WV Vietnam strategy, micro finance is managed as one of its initiatives. In other word it is part of WV Vietnam and not as a separate entity like in other countries. .

WV Vietnam initiates Area Development Programs (ADP). ADP is a 10-15 year community development program that is an integrated approach to community development, emphasizing the process of community participation, ownership and sustainability, while addressing the macro and micro causes of poverty. WVV’s ADPs focus within one administrative district of a province which usually populated by ethnic minority people with very high rates of poverty.

Micro Finance (MF) program’s mission is to foster improvement in the quality of life among the clients in Vietnam by assisting the economically active poor and graduating the moderate and poorest of the poor into entrepreneurial skills. This will be accomplished through a sustainable Micro Finance program that provides access to loans, savings and insurance within ADPs All aspects of the services that MF program delivers are built to lead the development of appropriate models, capacities and systems for Micro enterprise development in Vietnam, resulting in sustainable economic development as part of WVI transformational development ministry throughout ADP communities. 

MF Program is structured in two management levels: central office in Hanoi and branch office at provincial and/ or regional level. All direct transactions with clients including clients screening, loan processing and loan collection are carried out at communities’ level through a network of local staff.


Purpose of the position

To provide effective leadership and management of the micro-finance program for its efficient operation and long-term sustainability at both branch & head office levels

Main responsibilities

Organizing and Implementation

  • Develop viable Micro Finance Program overall business plan in careful consultation among the team, ensuring the alignment with WVV’s strategy as well as Vision Fund International (VFI)’s.
  • Implement the MF Program strategy, three year business plans, and the annual operating plans in accordance with World Vision’s Core Values, Mission Statement and relevant WV/ VFI policies and protocols.
  • Establish appropriate, effective and efficient monitoring tools and systems for the MF Program operations.
  • Develop, revise and update operations manual and procedures concerning lending methodologies, financial services, internal control system and other relevant documents are according to the standardized system of VFI.
  • Revise and/or newly develop products based on market surveys and client regular feedbacks.
  • Promote the integration of MF Program operation with WVV ADP/projects and external organizations.
  • Develop proposal for funding whenever appropriate

Monitor, follow-up and reporting

  • The MF Program plan and targets are achieved, variances (if any) are properly identified and explained, and correction actions are taken. All operation policies and procedures are applied consistently, uniformly and in compliance across all branches.
  • Ensure rapid scaling up with quality operational performance consistent with VFI standards for MF Program, local government/Central Bank performance benchmarks and Micro finance best practices in general.
  • Prepare, submit and distribute branch operation reports as well as MF Program’s operational and narrative reports to MF Program Advisory Committee, Regional & Support Offices, Donors, and Government authorities in a timely manner.
  • Develop loan tracking system in cooperation with IT team; closely follow up and monitor the system implementation.
  • Follow up with audit findings and recommendations on operation.
  • Collect/update & analyze required information relating to MF Program’s competitors and clients’ feedbacks/concerns on a regular basis (at least every six months) to come up to recommendations for improvement.

Capacity building

  • Indentify & build up annual learning needs of all Branch Managers and operation staff by different methods so that their capacity is strengthened.
  • Develop annual training plan to improve competences among operation team. Make Training Curriculum, Training Materials, Valuable Contribution (in a role of key trainer) to operation trainings. 
  • Do Performance appraisal for operation staff properly.
  • Develop & revise the job Description, Core Competency of relevant staff when needed.
  • Ensure staff (MFU and ADP) understanding of the relationship between Vision Fund and World Vision.
  • Demonstrate leadership, management and day-to-day behavior and attitudes, which exemplify WVV / MF Program’s Mission, Core Values, Christian identity, the organizational culture and encourage others to follow.


  • Build and maintain effective relationships with concerned WVV staff, VFI, ADP managers, clients, other local MFIs, organizations, government institutions, donors, and the general public.


The following knowledge, skills and abilities may be acquired through a combination of formal schooling, self-education, prior experience, or on the job training:

  • A Bachelor Degree in economics, accounting, business administration or any other social science field.
  • Determined personality with initiative, perseverance and the ability to motivate and manage a team.
  • Demonstrated high level of ethical commitment and trustworthiness.
  • Dynamic personality to be able to work and maintain good relations with different types of people and team spirit.
  • Capability and willingness to take responsibility and highly developed sense of rectitude.
  • Be a good trainer, facilitator, mentor, and coach.
  • Very good communication and marketing skills.
  • Good analytical and problem solving skills.
  • Fluency in English, both written and spoken.
  • Must be willing to travel to provinces frequently and ability to work under pressure
  • Al least 5 years experience at a senior managerial level.
  • Experience in Micro Finance management. 
  • Experience in community development or with NGO.

World Vision Vietnam is a Christian non-government organization. Applicants having working experience in a similar kind of organization will be an advantage.

Our contact details are:

People and Culture Department
World Vision International - Vietnam
Address: 4th floor, the HEAC building, 14-16 Ham Long street, Hanoi
Tel: 04. 39439920 (ext.118)

We give equal opportunity to every candidate, regardless of religion, race and gender.

A competitive salary, benefits and career development opportunity will be offered and commensurate with the experience, qualifications and responsibilities.

World Vision is a Christian humanitarian organization which works to improve the quality of life of people, especially children, who are marginalized and living in poverty regardless of religion, race and gender.

Job Details
Organisation Name: 
World Vision International Vietnam (WVV)
Application Deadline: 
Sat, 2015-05-16