Monitoring Director

Monitoring Director
USAID/Vietnam Learns
Hanoi, Vietnam

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About Social Impact

Social Impact (SI) is a global development management consulting firm. We provide monitoring, evaluation, strategic planning, and capacity building services to advance development effectiveness. We work across all development sectors including democracy and governance, health and education, the environment, and economic growth. Since 1997 we have worked in over 100 countries for clients such as US government agencies, bilateral donors, multilateral development banks, foundations, and nonprofits

Project Objective

SI is implementing the USAID/Vietnam Learns Contract. The scope of the five-year project is to support USAID/Vietnam staff and partners to implement more efficient, effective, and transparent programs by improving: (1) USAID and Implementing Partner (IP) capacity to achieve expected results; (2) USAID’s understanding and tracking of project performance; and (3) collaboration, learning, and adapting (CLA).

Position Description

SI is seeking a full-time Monitoring Director who will provide senior level leadership, mentoring, and technical guidance to the Learns Monitoring team. This position will be based in Hanoi, Vietnam. The Monitoring Director will serve as a core team member on a full-time basis throughout the remaining period of performance (until September 2024) and report to the Learns Deputy Chief of Party (DCoP).

**Please Note: This is a local position. Only Vietnamese citizens will be eligible to apply.**


Management, oversight, mentorship, and strategic guidance

  • Lead on the provision of technical assistance to support USAID and its IPs in improving monitoring systems;
  • Work closely, daily, and proactively with the Senior Organizational Learning Director so both may continuously and jointly help identify, facilitate, and deepen cross-team technical collaboration, learning, and adapting;
  • Provide ongoing mentorship, strategic guidance, and management support to monitoring team members;
  • Ensure effective task management in line with SI’s quality standards; assume responsibility for overall quality control of tasks conducted by monitoring team members;
  • Regularly meet with the DCoP, and when applicable, the USAID Contract Officer's Representative (CoR), to keep them current on task developments, technical advances, challenges, new opportunities, strategic developments, and other management level updates;
  • Actively contribute to the team’s culture of learning, adaptation, and commitment by promoting ownership, sustainable utilization, and behavioral change throughout, while remaining compliant and service oriented;
  • Aim to serve as a role model, motivator, and facilitator; champion team collaboration, safe and open sharing, innovation, and user-friendly deliverables in line with overall strategic goals;
  • Be able and willing to support the proper execution and refinement of tasks, or act as a technical sounding board or offer practical technical advice; overall offering hands-on senior technical support when necessary;
  • Continually maintain a dialogue and M&E technical exchange with USAID, IPs, and other counterparts; and
  • Ensure that new team members have the right credentials / technical expertise and approach (i.e., one that promotes accessibility, solutions-focus, and adaptability) and, once on board, have access to required resources and support.


  • Master’s Degree in a social science, development studies or related field (highly desirable)

Leadership & representation

  • Demonstrated strong leadership, strategic thinking, organizational and team-building, and representational skills;
  • Excellent diplomacy skills and a proven ability to establish and maintain interpersonal and professional relationships with relevant stakeholders; and
  • Experience hiring and supervising personnel and ensuring they acquire the necessary training and skills to meet evolving project needs.


  • Demonstrated ability to direct a diverse technical monitoring team/portfolio;
  • Technical knowledge and experience in the design and implementation of Monitoring, Evaluation and Learning Plans (AMELPs) and Data Quality Assessments (DQA);
  • Understanding of USAID Operational Policy for Program Cycle (ADS Chapter 201) preferred;
  • Outstanding analytical skills, including the ability to process, analyze, and present data/evidence;
  • Experience providing training and mentoring especially in the area of monitoring systems design, setup, and analysis of individuals, groups, and institutions;
  • Proficiency in data management and analytic software (e.g. MS Excel, MS Power BI, Tableau, G Suite, SPSS, or Stata) preferred;
  • Superior oral and written communication skills;
  • Fluency in written and spoken English; fluency in written and spoken Vietnamese (required); and
  • Experience working in Vietnam (required).

The closing date for application: February 21, 2021. Selection and interview will be performed constantly and interested candidates are encouraged to apply as soon as possible.

To apply, please merge both your CV and a cover letter (one-page briefly outlining your qualifications and motivations for applying) into one word/pdf file and submit it through the online portal.

Come join our energetic and innovative team!  We offer you the opportunity to play a leading role in the growth of our company, work as part of a creative and committed team, and make a difference in the well-being of our world.

To learn more about Social Impact, please visit our website:

SI is an EEO/AA/ADA Veterans Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.

Only selected candidates will be contacted for an interview. Please, no phone calls.

Job Details
Organisation Name: 
USAID Learns/Social Impact
Application Deadline: 
Sun, 2021-02-21