People and Culture Business Partner

World Vision International – Vietnam (WVV) invites competent candidates for the following position:

01 People and Culture Business Partner. Work base:Hanoi office.

* This position is also opened for expatriates but under local contract status.

Interested candidates are invited to apply ONLINE via WORLD VISION VIETNAM'S WEBSITE BY 4 SEPTEMBER 2017 -


World Vision is a Christian relief and development organization working to create lasting change in the lives of children, families and communities living in poverty. World Vision serves all people regardless of religion, race, ethnicity or gender. As a child-focused organization, WV’s work focuses on children, ensuring they are protected and their basic needs are met. WVV has a total income of around US$ 19,000,000 (FY17) with funding from 14 support countries in Europe, Asia, the Americas and Australia. Funding of WVV consists of sponsorship program funding (70%) and PNS/grants (30%). WVV employs about 440 staff, of which 99% are Vietnamese nationals.

In FY17, World Vision Vietnam is implementing 38 Area Programmes (APs) which operate in 5 zones: North (Hung Yen, Hoa Binh, Hai Phong and Dien Bien), Yen Bai – Tuyen Quang, Thanh Hoa, Centre (Quang Tri, Quang Nam – Danang) and South (Quang Ngai, Binh Thuan, Ho Chi Minh, DakNong). Usually, WVV’s APs focus within one administrative district of a province which populated by ethnic minority people with high rates of poverty. A uniqueness of WVV’s Development Program Approach (DPA) is that AP team members are based at district level where the AP is located, which enables them to work closely with government partners and communities on a daily basis. Beside the APs, WVV is also implementing different Special and Grant Projects to meet the specific needs of vulnerable children in both AP and non-AP areas.

Below is the structure of PnC department which include PnC Director and 6 PnC team members:


  • To undertake all P&C functions in the National Office (Hanoi office) including Recruitment, Employment/ Employee Relations, Performance Management, Learning and Development, Staff Care and Employee Engagement and P&C Information Management with minimum supervision and support from P&C Director

  • To provide support in the PnC Strategic Functions including Organizational Development and Culture, Leadership Development and Succession Planning, HR Policies to ensure compliance with Partnership P&C standards and effectively support the implementation of LEADER Strategy and WVV’s national strategy.


  1. Recruitment

  • Facilitate the multi-year and annual workforce planning to understand current and future staffing needs in alignment with strategic directions and operating plans, then define appropriate recruitment, retention and downsizing strategies.

  • Facilitate the standard recruitment processes (including reviewing JDs/TOR; advertising vacancies on different channels including social media and professional networks; screening; shortlisting; interviewing using competency based  behavioral interviewing technique, preparing written test and organizing fieldtrip with job shadowing assignments; checking reference; proposing job offer and preparing employment contracts) in an effective, timely, fair and transparent manner to select qualified candidate for the job.

  1. Employment/ Employee Relations

  • Coordinate on boarding/ orientation process for new hires to equip them with understanding of WVV’s ethos, core values, approaches, policies, procedures, strategies and operations to perform their job.  

  • Handle staff grievances and disciplinary action processes in consultation with the P&C Director and line managers following HR policy of WVV and WV principles on Employee Relations.

  • Facilitate new hires, separation process in compliance with WV’s Policies and labor law.

  • Facilitate staffing changes (promotion, new appointment, relocation, additional responsibility, etc.) in consultation with relevant line manager and technical matrix manager.

  • Administer Labor Registration, Personal Income Tax, Insurance including Social Insurance Department, Personal Health and Accident Insurance)  and other benefits (absences, health check-up, etc.) for staff in the assigned zone in compliance with relevant laws, regulations and HR policies

  1. Performance Management

  • Provide training and ongoing coaching, support to line managers and individual staff to ensure the effectiveness of the performance management system and process (performance agreement, mid-year review and year-end review) for all staff. This includes performance and development goals set by the staff and line managers are SMART, contributing to team objectives and national strategy/ annual business plans.

  • Equip line managers with relevant skills to inspire high performance, support IDP, career development and address poor performance in a timely and professional manners.

  1. Staff Care/ Employee Engagement

  • In collaboration with line managers, create and maintain a conducive working environment where staff enjoy wellbeing as well as are highly motivated to make valuable contribution to the organization. This can include staff spiritual nurture , effective implementation of PnC policies

  • Administer the annual survey (Our Voice) to get feedback from staff on the organizational and staff wellbeing and coordinate follow-up actions for the assigned zone.

  • Play a critical role in change management. This includes supporting the line managers in change communication strategy,   identify Innovators and Early Adaptors for change, motivating and implementing the change.   

  1. PnC Information Management

  • Record all employee information and recruitment processes on Our People in a timely and accurate manner.

  • Generate queries, analyses and use data on Our People to inform PnC related recommendations/ decisions.

  • Record all employee information properly in hard and soft copies, including personal documents, contracts and appendices, policies sign-off, performance and training records, etc.

  • Prepare P&C monthly reports, payroll and other updates in a timely and accurate manner.

  • Provide statistics of the assigned zone as required.

  1. Leadership Development and Succession Planning

  • Develop/ adapt Competency Frameworks for key roles and conduct Competency Assessment to identify competency gaps and development opportunities for incumbents of key roles as well as their second liners.

  • Provide coaching/ support and tools to line managers to identify potential second liners, especially for key roles and develop/ update their talent profiles.

  • Design and coordinate leadership/ HiPo development programs using blended learning approach which combines different methods including online course/ e-learning, Webinar, simulation, coaching, mentoring, etc.

  • Coordinate the planning and delivery of Learning Events among different departments/ zones to ensure that these events effectively address the organizational capacity needs as well as individual development needs as identified in their individual development plans and talent profiles.  

  • Track learning application and impact of training courses/ development programs/ activities to justify the ROI.

  1. Organizational Development and Culture

  • Support the PnC Director and team members in promoting the culture of Modelling (Innovation and Agility), Team and Collaboration

  1. PnC Policies and Others

  • Update and get legal advice on the HR policy for National Staff/ Micro Finance Branches in compliance with the Labor Code and other law.

  • Update the HR policy for Expatriates in alignment with Partnership policies and Vietnam’s labor Code and laws.

  • Support PnC Director in deploying innovative ways and resources to attract committed and competent candidates, develop bench-strength and retain committed talents.

  • Contribute ideas and stories for the P&C newsletters


The following knowledge, skills and abilities may be acquired through a combination of formal schooling, self-education, prior experience, or on the job training:

  • A bachelor degree in related field. Degree in Human Resource Management is preferable.

  • A minimum of 5 year’s relevant working experience, especially in designing and implementing Leadership Development Programs.

  • Ability to assess projected workforce needs and source, attract, screen, and select potential candidates in an effective and transparent manner.

  • Ability to facilitate and maintain a healthy employee to employer relationship that is in compliance with local employment legislation.

  • Ability to design, implement and evaluate staff development solutions that result in improved staff performance.

  • Ability to design and implement employee engagement initiatives, including team building, staff care, health and well-being solutions and employee engagement survey.

  • Ability to research, plan, implement and administer compensation and health & welfare benefits in alignment with the total rewards philosophies.

  • Ability to develop and support performance management processes and systems, materials and training, to enable high performance.       

  • Ability to design and implement succession planning/ talent management/ leadership development tools, processes and practices.

  • Ability to administer People & Culture information systems, data reporting and analysis.

  • Ability to work alongside line managers and other stakeholders as a strategic business partner

  • Ability to coach, mentor and manage staff’s performance

  • Willing to support the philosophy, purpose and values of WV in its work with the poor in Vietnam.

World Vision Vietnam is a Christian non-government organization. Applicants having working experience in a similar kind of organization will be an advantage.

Our contact details are: 
People and Culture Department
World Vision International - Vietnam
Address: 4th floor, the HEAC building, 14-16 Ham Long street, Hanoi
Tel: 04. 39439920 (ext.121)

We give equal opportunity to every candidate, regardless of religion, race and gender.

A competitive salary, benefits and career development opportunity will be offered and commensurate with the experience, qualifications and responsibilities.


HOW TO APPLY (English)


Job Details
Organisation Name: 
World Vision International Vietnam (WVV)
Application Deadline: 
Mon, 2017-09-04