Quality Standard Management Consultant

Scope of Work

Technical Assistance for Tan Thuan Phong Co., Ltd.

Quality Standard Management Consultant

Develop a management and production system to obtain the ISO 9001 (quality management system), ISO 14001 (Environmental management system) certifications.

Background

Improving Private Sector Competitiveness (IPSC) is a U.S. Agency for International Development (USAID) technical assistance project, and the Agency for Enterprise Development (AED) under the Ministry of Planning and Investment (MPI) is the project owner. The project is implemented by Deloitte Consulting LLP (“Deloitte”) and runs from 2020 to 2025.

The purpose of the USAID IPSC Activity is to remove constraints and build the competitiveness of small and growing businesses (SGBs) in Vietnam, including those led by vulnerable populations. With this activity, USAID/Vietnam is supporting Vietnam’s competitiveness: vertically at the policy, market, and firm level; and horizontally by working along the entire spectrum of enterprise growth models, from household businesses transforming into registered firms to small firms on the cusp of scaling up.

IPSC is made up of four interrelated Objectives:

• Objective 1. Building business management capacity of SGBs, including those led by vulnerable populations, particularly women and ethnic minorities.
• Objective 2.  Improving efficiency and productivity by promoting innovation, technology adoption, and sustainable business models.
• Objective 3.  Enhancing business enabling environment for a broad-based inclusive economy.
• Objective 4. Strengthening business-to-business (B2B) and cross-sectoral linkages.

Summary of Activities

IPSC collaborates closely with the Government of Vietnam (GVN) counterparts, including the project owner, AED, under MPI. IPSC and AED develop strategies for sector selection, geographic focus, and SGB engagement and engage a broad range of market actors across the economy that make up the SGB ecosystem, including SGBs, cooperatives, and household businesses (HBs); business chambers, associations, and business development service providers (BDSPs); GVN Ministries and Agencies, provincial and local administrations; and private sector consultants, training institutions, and financial institutions. Using incentives and cost-sharing with SGBs, pioneering enterprises (PEs), and other partners, IPSC builds both greater demand and supply of business development services (BDS), while improving providers’ capacity to understand and offer services desired in the marketplace.

One of IPSC’s main objectives is supporting Pioneering Enterprises (PEs) receive customized technical assistance under the overall support package “Vietnamese Value – Reach out to the World” to create products with added value and Vietnamese intellectual property, nurturing them to become sustainable models for other SGBs to emulate and scale up proven examples. A PE is a growing Vietnamese enterprise with Vietnamese-branded products, sufficient competitiveness, the ability to lead and expand in the industry, sector, and locality, strong management capacity, and willingness to innovate and produce products with high added value, with the vision and objective to build a Vietnamese brand in international markets. Positioning the “Made by Vietnam” product brand successfully in regional and international markets is a priority for PEs.

Each support package will be customized for the individual PE, depending on their situation, needs, development capacity, commitment to participate, and willingness to co-invest. The support packages will focus on facilitating BDSPs and technical experts to deliver consulting services and specialized training to help enterprises strengthen their governance, management capability, and strategies (including strategy development, business model refinement, brand positioning, marketing, innovation, communications, and human resource development). IPSC will develop Key Performance Indicators (KPIs) for each supporting package so PEs can quantify the results achieved and evaluate the effectiveness of the results.

Tan Thuan Phong (TTP) is one of the first three enterprises in Vietnam to be appraised and licensed by the Department of Environmental Protection - Ministry of Natural Resources and Environment to operate in the field of transport and treatment of substances inter-provincial hazardous waste nationwide.

Tan Thuan Phong's operating criteria are to treat waste as the baseline goal and continuously research and innovate to be able to recycle waste, regenerate, and turn industrial waste products that are harmful to the environment to useful products serving the circular economy and creating added value.

Every year, the company collects and processes thousands of tons of industrial waste for businesses in Hai Phong and neighboring provinces, contributing significantly to the development of support service infrastructure for manufacturing plants and environmental protection in the region.

Based on the approved Action Plan, this SOW is to provide technical assistance for TPP to standardize the production process according to ISO 9001:2015 (Quality management system) and ISO 14001:2015 (Environmental management system) standards.

1. Scope Statement

A qualified consultant to support the IPSC project to conducttechnical assistance for TTPin obtaining the ISO 9001:2015 (Quality management system) and ISO 14001:2015 (Environmental management system) certifications, stated in Act No.1 of signed MOU between AED, IPSC and TTP -  Standardize production processes according to ISO 9001:2015, ISO 14001:2015 and digitize production and business activities of the Company, according to the tasks and deliverables below:

2.    Tasks and Responsibilities/ Deliverables and Implementation Plan

The selected Consultant will undertake the following tasks in close cooperation with TTP, the IPSC PE team, and IPSC senior management. The selected Consultant/s will be responsible for all the tasks and deliverables listed in the table below. All deliverables must be agreed to and approved by TTP’s representative.

The number of consultant days listed for each task is an estimate designed to assist consultant in planning and competing activities within a certain period of time. The Consultants are encouraged to discuss the feasibility of allocated days and propose adjustments, if needed

Documents/Reports should meet the project’s quality standards, and a template and similar “best-practice” examples will be shared with the Consultant/s.

3.    Tentative period of performance, level of effort and location

• Period of performance:   15 July 2024to 31 December 2024. 
• Level of Effort:                70 consultant days:
• Location:                         Hai Phong city, Vietnam.

Requirements for qualification of expert

• Extensive experience (more than 5 years) working with companies in the manufacturing industry and a deep understanding of the unique challenges and opportunities that these companies face.
• Capability to understand the laws and laboratories standards, especially ISO 9001, ISO 14001.
• Strong expertise in quality management, process improvement, and excellent analytical skills, diverse knowledge about production models and business processes in factories in Vietnam and can gather and analyze data to identify areas for improvement and develop practical solutions.
• The Offeror should have a proven track record of success in delivering similar projects in the past three years. References and examples of past work are required.
• The Offeror must submit both technical and financial proposals. Financial proposal must be submitted VND with PIT inclusive in a separate email to technical proposal and no PRICE information mentioned in technical proposal.

Proposals are requested to submitted to email: [email protected] before deadline June 12, 2024 with specific title:

Name of applicant - Application to Technical Assistance support package to Tan Thuan Phong Co., Ltd.

USAID Improving Private Sector Competitiveness Key Concepts and Definitions

• Small and Growing Business (SGB): An organization/economic unit of Vietnam, including enterprises, under the provisions of the Law on Enterprises, cooperatives operating under the provisions of the Law on Cooperatives, and business households registered in accordance with Vietnamese law, which employs no more than 500 full-time employees, has growth potential but lacks the resources of knowledge, finance, human resources, and technology to realize its goals and growth potential.
• Pioneering SGBs or Pioneering Enterprises (PEs): A growing Vietnamese enterprise with Vietnamese-branded products, good competitiveness, the ability to lead and expand in the industry, sector, and locality, good management capacity and willingness to innovate and produce products with high added value, the vision/objective to build a Vietnamese brand in the international market.
• Business Development Service Provider (BDSP): Agencies, organizations and enterprises in both the public and private sectors with functions, duties/business lines providing non-financial services to support enterprises to improve operational efficiency and business development.
• Business Support Organization (BSO): An organization with the function and mission to connect and support business development, often including business associations/clubs, industries, etc.
• Department of Planning and Investment (DPI): A specialized agency of the Provincial People’s Committee, which functions as a consultancy and assists the Provincial People’s Committee in managing planning and investment, including the management of domestic and foreign investment in the province; management of official development assistance (ODA) sources, concessional loans from donors, foreign non-governmental aids; Business registration within the province; providing public services within the scope of state management of the Department in accordance with the law.