Receptionist

The International Organization for Migration (IOM) is the leading international intergovernmental agency working on issues relating to migration and mobility of people. IOM has its Headquarters in Geneva, Switzerland and is comprised of 127 Member States and 94 Observers, and is working in over 440 field locations throughout the world with over 7,000 staff members.

Employment Opportunity for a Receptionist
to be based in Ho Chi Minh City:

Major duties: Under the overall direction of the Head of Office and the direct supervision of the Human Resources Coordinator, the Receptionist will be responsible for the telephone switchboard duties, translation and interpretation and providing daily administrative support to the office and off-side IOM Visa Application Centre Teams in Ho Chi Minh City, more particularly, s/he will: 

Telephone Operator/Postal service, and other Communications

Receive and directs all incoming telephone calls
- answer calls quickly within the 3 ringing tones, in English and Vietnamese
- speak confidently, audibly and distinctly (in either Vietnamese or English)
- project a friendly, courteous, helpful and competent manner
- be knowledgeable of and direct calls to the correct responsible person

Place long distance calls and records the nature (official or personal) of the calls in the log sheet
If a call cannot be placed, advise the person who requested the call accordingly and takes messages
Ensure that the default operator position is properly covered during public holidays, and/or when s/he is absent from the post for whatever reason,

Assistance to VACs
- Assist Australian Visa Application Centre (AVAC) & Canadian Visa Application Centre (CANVAC) on a daily basis.
- Assist with daily drop-off’s and pick-up’s for visa application centres (fees and documentation, as requested).
- Deliver urgent applications/documents to Consulates when requested.
- Handle application forms sent from Australia to AVAC and DIAC.
- Handle application forms delivery to DIAC and AVAC.

Provision of translation and interpretation 
Provide translations for all office’s documents and perform as an interpreter as requested
Any other duties as may be assigned.
 
Education/Experience Required:  University Education with a minimum of three years of work experience in admin, telephone operator and translator. 
Competence/Skills: Excellent knowledge of English; Excellent computer skills, especially in Word & Excel; Strong interpersonal & intercultural skills; Excellent Customer Service Relations Skills; Excellent Presentation.

Language Proficiency:  Vietnamese, English. Any other language is an advantage.

Salary: Grade 2 Position Grade (UN salary Scale)

To Apply:  All interested candidates should download and complete an IOM Personal History Form from the IOM Viet Nam website at www.iom.int.vn. Completed applications, comprised of IOM Personal History Form,  application letter, curriculum vitae and copies of education certificates, and recommendation letters may be delivered to the IOM Sub-Office in Ho Chi Minh City at 1B Pham Ngoc Thach, District 1 or submitted electronically to [email protected].

Deadline to apply: 30 Nov 2011 – 5 pm.  No phone calls please.  Applications are non-returnable and only selected candidates will be notified for interview.