Regional Knowledge Management and Communications Officer

Duty station: Phnom Penh, Cambodia (or HCMC, Vietnam)
Grade: NO-A
Contract type: Fixed-term
Duration: One year with option of yearly renewal subject to availability of funds
Organizational Unit: ILO Better Work

Background
Better Work is a unique partnership program between the International Labour Organization (ILO) and the International Finance Corporation (IFC). Launched in February 2007, it aims to improve labour standards and competitiveness in global supply chains. Better Work involves the development of both global tools and country level projects. The focus is on developing scalable and sustainable solutions which build cooperation between government, employer and worker organizations, and international buyers.
Improving labour standards in global supply chains is an important part of a pro-poor development strategy. Ensuring workers’ rights and entitlements are protected helps distribute the benefits of trade. Better Work supports enterprises in implementing the ILO core international labour standards and national labour law. This helps enterprises compete in global markets where many buyers demand compliance with labour standards from their suppliers. Improved labour standards also help enterprises be more competitive through higher productivity and quality. These benefits help build the business case and supplier support for improved labour standards.

Function
To provide knowledge management and communications support to the Better Work programmes in Cambodia, Vietnam and Indonesia.

Supervision
The incumbent, based in the Better Factories Cambodia office in Phnom Penh (or potentially The Better Work Vietnam office in HCMC, Vietnam) reports to the Knowledge Management Officer with the Better Work Global Programme in Geneva.

Responsibilities
1. Develop or support the development of materials on specific tops and/or outputs such as brochures, fact sheets, project profile videos, advisory tools and good practice sheets.
2. Support the development and implementation of marketing and public information strategies to promote factories and buyers participation as well as increase visibility of the projects.
3. Provide capacity building and helpdesk support for Better Work knowledge management systems.
4. Participate in the organization of conferences, seminars, workshops, training sessions, meetings and other events.
5. Support the content development and updating of Better Work public websites.
6. Coordinate and implement internal training and knowledge sharing activities.
7. Collaborate with technical specialists and consultants on various project activities.
8. Support the development and maintenance of internal business systems.

Education
First level degree in international development, communications, knowledge management, information sciences or other relevant fields or equivalent experience.

Experience
At least 2 years professional experience in communications, knowledge management, information management and/or capacity building, preferably with experience in Cambodia, Vietnam and/or Indonesia.

Languages
Excellent command of English. Knowledge of Khmer, Vietnamese or Bahasa Indonesia is an asset.

Required Competencies
1. High level skills in designing or implementing communications and marketing strategies and material development.
2. Good interpersonal, communication and public presentation skills.
3. Ability to adapt messages to culturally diverse audiences.
4. Familiarity with the principles of social dialogue and corporate social responsibility, especially related to labour issues in global supply chains.
5. Good knowledge of training and support techniques and methods, ability to develop training materials and conduct internal capacity building.
6. Strong knowledge of computer software packages required for producing information materials, internet applications for information collection management and dissemination, including knowledge document managements systems and content management systems such as Microsoft Sharepoint.
7. Good drafting skills and demonstrated ability to prepare reports and publications.
8. Ability to work in a virtual team and to work under pressure with minimal supervision.
9. Strong understanding of principles of gender equality and gender mainstreaming.

All applicants must attach a maximum 2 page statement addressing their claims against the required competencies. In doing this you should have a heading for each competency and explain in 2 -3 paragraphs to the selection committee how your skills and experience meet them. Applicants who do not attach this statement will not be considered for interview.
Better Work values diversity among its staff.

They welcome applications from qualified women and men, including those with disabilities.
Closing date for applications is 11 March 2011.
Only short-listed applicants will be contacted by 25 March 2011.
Applications must be submitted by email to: [email protected]