Wildlife Crimes Unit Supervisor

About ENV
Education for Nature-Vietnam (ENV) was established in 2000 as Vietnam’s first non-governmental organization focused on conservation of nature and the environment. Our mission is to foster greater understanding amongst the Vietnamese public about environmental issues of local, national and global significance, ranging from protection of wildlife and natural ecosystems to climate change. They employ creative and innovative strategies to influence attitudes and behavior, not only highlighting the need to protect Vietnam’s rich natural heritage and the living world around us, but also encouraging greater public participation in achieving this important and challenging task.
ENV’s Wildlife Crime Unit (WCU) was established in 2005 to facilitate and motivate public involvement in efforts to combat wildlife trade, and to improve the effectiveness of front line law enforcement agencies. The WCU administers a public toll-free national hotline 1800-1522 for reporting wildlife crimes. Information reported through the hotline is passed on to the appropriate authorities. ENV then works closely with law enforcement agencies, tracking each case through to conclusion, and documenting the results on ENV’s Wildlife Crime Database. The WCU strives to achieve a successful outcome for each case, helping coordinate placement of animals, providing advice to the authorities, and encouraging bold action that would serve to deter future crime.
For more details about what we do, visit their website:
English language: www.envietnam.org
Vietnamese language: www.thiennhien.org

Position available
ENV is looking for a qualified candidate for the position of Wildlife Crimes Unit (WCU) Supervisor who is responsible for supervising and managing operation of WCU Department. The WCU Supervisor reports to WCU Manager and Management Board
Term of reference
1. Supervise up to 10 case officers and major case officers under WCU Department
2. Review emails, correspondences prepared by CO before sending it out or submitting it to management board for signature
3. Train and certify trainees for open positions in WCU department.
4. Take care of WCU administration (attendance record, annual leaves & sick leaves, equipments in proper function, etc...)
5. Provide daily update of WCU which covers new case update, case supervision and administration and attendance of WCU staffs, others...
6. Schedule staff on duty for public toll-free national hotline
7. Review reports summarizing case results prepared by case officers
8. Case management and tracking
- Assume direct responsibility for supervision of all low to high cases reported to the WCU
- Ensure immediately notification of principles on all new high priority cases
- Maintain accurate and complete records of all case developments including correspondence and contacts regarding followed cases on the ENV Wildlife Crime Database.
9. Case coordination:
- Follow through with responses as determined and instructed by WCU Manager in order to achieve stated objectives
10. Coordinate enforcement operations with local authorities:
- Liaise with local authorities in Vietnam to address specific crimes reported to the WCU, and build cooperative relationships with local authorities that yield proven results in ENV’s efforts to combat wildlife crime.
11. Communication
- Ensure ongoing communication with WCU Manager for case updates, report new developments, redefine objectives and response methods
- Provide the management team with regular updates on all important aspects of cases and cases management that are underway.
- Work and communicate closely with other relevant departments within ENV.
12. Other duties:
- Complete other duties and assignments as specified by WCU Manager and Management Board
- Help design and develop ENV and law enforcement-partnered investigations plan
- Coordinate surveys and field research independently and with partner agencies
- Produce quality detailed reports resulting from investigations and campaigns

Qualifications:
- University degree required, female is preferred.
- Management experience required
- Excellent survey and investigation skills are advantage
- Excellent communication skills
- Good knowledge of commonly traded wildlife identification
- Strong Vietnamese writing skills
- Good verbal and written English
- Computer literacy: Word, Excel, Internet
- Ability to work independently, take initiative, and pay close attention to details

Terms and Benefits
- Salary based on experience and performance
- Long-term contract will be provided following training period
- Friendly and creative working environment, competitive benefits
- Opportunity to learn new skills and knowledge
- Mixed English-speaking environment
- Opportunity to work closely with international and national experts

Applications
Interested candidates are invited to send their application and cover letter to the following address before September 23, 2011 by email or correspondence.
Education for Nature – Vietnam (ENV)
No. 5 Lane 192, Thai Thinh street, Hanoi
Phone: (04) 3514-8850
Email: [email protected]
- Your applications will be treated on “First come, first serve” basic.
- Only short-listed candidates will be notified
- Note: English test is required before interview process