Restrooms, Procedures Most Disappointing at Vietnam HCMC Public Hospitals
The Department of Health in Vietnam’s Ho Chi Minh City recorded over 12,500 pieces of negative feedback at public hospitals last year, with a significant focus on registration services and restroom conditions, local media reported.
The discontent centered primarily on the registration process for medical examinations, experiencing a one-third increase to 2,125 opinions.
Despite consistent annual complaints, the quality of hospital toilets showed no improvement, and dissatisfaction increased by over 30%.
Negative evaluations also increased for procedures related to health insurance examinations, patient information and guidance, as well as waiting areas for examinations and tests, compared to the previous year.
In response to this feedback, the Health Department has urged public hospitals to consider revising the registration process for medical examinations and treatment, along with improving the attitude of medical staff towards patients and their families.
The department also mandated hospitals to implement effective solutions aimed at reducing waiting times for tests, ultrasounds, and other scans.
Since 2017, an automatic feedback system has been installed across hospitals in HCMC to provide a foundation for enhancing the quality of public medical examinations and treatments. Currently, the city boasts 54 public and 61 private hospitals.