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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link=blue vlink=purple><div class=WordSection1><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";color:#002060'>Dear Ms. Giang Ngan Ha,<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";color:#002060'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";color:#002060'>Could you please help to post the following announcement on NGO website and circulate it to those who are interested in.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";color:#002060'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";color:#002060'>Thank you and best regards.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt;color:black'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt;color:black'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt;color:#0033CC'>Dear Sir/Madam,<br><br>Asian Institute of Technology in Vietnam (AITVN) is pleased to announce the opening of the TWO courses: <b><u>Training Impact Asessment</u></b> (17-19 April 2014)<b> and Effective Communication Skills for Multi-cultural Environment </b>(24-26 April 2014) at AITVN Hanoi.</span><span style='color:#0033CC'><o:p></o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt;color:#0033CC'> <br>Some of the TOPICS discussed in these courses are as followed:<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt;color:#0033CC'><o:p> </o:p></span></p><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width=832 style='width:499.2pt;border-collapse:collapse'><tr><td width=405 valign=top style='width:242.7pt;border:solid windowtext 1.0pt;padding:0in 5.4pt 0in 5.4pt'><p class=MsoNormal style='text-align:justify;line-height:115%'><b><i><span style='font-size:12.0pt;line-height:115%;color:#0033CC;background:lightgrey;mso-highlight:lightgrey'>TRAINING IMPACT ASSESSMENT</span></i></b><b><i><span style='font-size:12.0pt;line-height:115%;color:#0033CC'><o:p></o:p></span></i></b></p><p class=MsoNormal style='text-align:justify;line-height:115%'><b><i><u><span style='font-size:12.0pt;line-height:115%;color:#0033CC'><o:p><span style='text-decoration:none'> </span></o:p></span></u></i></b></p><p class=MsoNormalCxSpMiddle style='margin-left:.25in;mso-add-space:auto;text-indent:-.25in;line-height:115%;mso-list:l1 level1 lfo2'><![if !supportLists]><span style='font-size:12.0pt;line-height:115%;font-family:"Times New Roman","serif";color:gray'><span style='mso-list:Ignore'>●<span style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]><span style='font-size:12.0pt;line-height:115%;color:#0033CC'>Training impact assessment: concepts, purposes and other features<o:p></o:p></span></p><p class=MsoNormalCxSpMiddle style='margin-left:.25in;mso-add-space:auto;text-indent:-.25in;line-height:115%;mso-list:l1 level1 lfo2'><![if !supportLists]><span style='font-size:12.0pt;line-height:115%;font-family:"Times New Roman","serif";color:gray'><span style='mso-list:Ignore'>●<span style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]><span style='font-size:12.0pt;line-height:115%;color:#0033CC'>The process of assessing impacts of training<o:p></o:p></span></p><p class=MsoNormalCxSpMiddle style='margin-left:.25in;mso-add-space:auto;text-indent:-.25in;line-height:115%;mso-list:l1 level1 lfo2'><![if !supportLists]><span style='font-size:12.0pt;line-height:115%;font-family:"Times New Roman","serif";color:gray'><span style='mso-list:Ignore'>●<span style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]><span style='font-size:12.0pt;line-height:115%;color:#0033CC'>Design and use of assessment tools<o:p></o:p></span></p><p class=MsoNormalCxSpMiddle style='margin-left:.25in;mso-add-space:auto;text-indent:-.25in;line-height:115%;mso-list:l1 level1 lfo2'><![if !supportLists]><span style='font-size:12.0pt;line-height:115%;font-family:"Times New Roman","serif";color:gray'><span style='mso-list:Ignore'>●<span style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]><span style='font-size:12.0pt;line-height:115%;color:#0033CC'>Data collection and analysis tools<o:p></o:p></span></p><p class=MsoNormalCxSpMiddle style='margin-left:.25in;mso-add-space:auto;text-indent:-.25in;line-height:115%;mso-list:l1 level1 lfo2'><![if !supportLists]><span style='font-size:12.0pt;line-height:115%;font-family:"Times New Roman","serif";color:gray'><span style='mso-list:Ignore'>●<span style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]><span style='font-size:12.0pt;line-height:115%;color:#0033CC'>Ensuring the reliability and validity of information collected in the process<o:p></o:p></span></p><p class=MsoNormalCxSpMiddle style='margin-left:.25in;mso-add-space:auto;text-indent:-.25in;line-height:115%;mso-list:l1 level1 lfo2'><![if !supportLists]><span style='font-size:12.0pt;line-height:115%;font-family:"Times New Roman","serif";color:gray'><span style='mso-list:Ignore'>●<span style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]><span style='font-size:12.0pt;line-height:115%;color:#0033CC'>Writing a training impact assessment report<o:p></o:p></span></p><p class=MsoNormal style='text-align:justify;line-height:115%'><span lang=EN-GB style='font-size:12.0pt;line-height:115%;color:#0033CC;mso-fareast-language:JA'><o:p> </o:p></span></p></td><td width=428 valign=top style='width:256.5pt;border:solid windowtext 1.0pt;border-left:none;padding:0in 5.4pt 0in 5.4pt'><p class=MsoNormal style='line-height:115%'><b><i><span style='font-size:12.0pt;line-height:115%;color:#0033CC;background:lightgrey;mso-highlight:lightgrey'>EFFECTIVE COMMUNICATION SKILLS FOR MULTI-CULTURAL ENVIRONMENT</span></i></b><b><i><span style='font-size:12.0pt;line-height:115%;color:#0033CC'><o:p></o:p></span></i></b></p><p class=MsoNormal style='line-height:115%'><b><i><span style='font-size:12.0pt;line-height:115%;color:#0033CC'><o:p> </o:p></span></i></b></p><p class=MsoNormalCxSpMiddle style='margin-left:.25in;mso-add-space:auto;text-indent:-.25in;line-height:115%;mso-list:l1 level1 lfo2'><![if !supportLists]><span style='font-size:12.0pt;line-height:115%;font-family:"Times New Roman","serif";color:gray'><span style='mso-list:Ignore'>●<span style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]><span style='font-size:12.0pt;line-height:115%;color:#0033CC'>Overview of the communication process<o:p></o:p></span></p><p class=MsoNormalCxSpMiddle style='margin-left:.25in;mso-add-space:auto;text-indent:-.25in;line-height:115%;mso-list:l1 level1 lfo2'><![if !supportLists]><span style='font-size:12.0pt;line-height:115%;font-family:"Times New Roman","serif";color:gray'><span style='mso-list:Ignore'>●<span style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]><span style='font-size:12.0pt;line-height:115%;color:#0033CC'>Communication skills: Listening, Observing, Questioning, Giving and receiving constructive feedback<o:p></o:p></span></p><p class=MsoNormalCxSpMiddle style='margin-left:.25in;mso-add-space:auto;text-indent:-.25in;line-height:115%;mso-list:l1 level1 lfo2'><![if !supportLists]><span style='font-size:12.0pt;line-height:115%;font-family:"Times New Roman","serif";color:gray'><span style='mso-list:Ignore'>●<span style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]><span style='font-size:12.0pt;line-height:115%;color:#0033CC'>Non-verbal communication and rapport with audience<o:p></o:p></span></p><p class=MsoNormalCxSpMiddle style='margin-left:.25in;mso-add-space:auto;text-indent:-.25in;line-height:115%;mso-list:l1 level1 lfo2'><![if !supportLists]><span style='font-size:12.0pt;line-height:115%;font-family:"Times New Roman","serif";color:gray'><span style='mso-list:Ignore'>●<span style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]><span style='font-size:12.0pt;line-height:115%;color:#0033CC'>Handling conflicts and reaching consensus<o:p></o:p></span></p><p class=MsoNormalCxSpMiddle style='margin-left:.25in;mso-add-space:auto;text-indent:-.25in;line-height:115%;mso-list:l1 level1 lfo2'><![if !supportLists]><span style='font-size:12.0pt;line-height:115%;font-family:"Times New Roman","serif";color:gray'><span style='mso-list:Ignore'>●<span style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]><span style='font-size:12.0pt;line-height:115%;color:#0033CC'>Planning for effective communication at work<o:p></o:p></span></p><p class=MsoNormal style='line-height:115%'><span lang=EN-GB style='color:#0033CC;mso-fareast-language:JA'><o:p> </o:p></span></p></td></tr></table><p class=MsoNormal><b><i><u><span style='font-size:12.0pt;color:#0033CC'><o:p><span style='text-decoration:none'> </span></o:p></span></u></i></b></p><p class=MsoNormal style='text-align:justify'><span style='color:#0033CC'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt;color:#0033CC'> Should you require further information, please do not hesitate to contact Ms. Phung Thu nga at email: </span><a href="mailto:ngapt@aitcv.ac.vn"><span style='font-size:12.0pt'>ngapt@aitcv.ac.vn</span></a><span style='font-size:12.0pt;color:#0033CC'> Tel: 043 766 9493, ext 121.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt;color:#0033CC'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt;color:#0033CC'>Regards,</span><span style='color:#0033CC'><o:p></o:p></span></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><img border=0 width=474 height=191 id="Picture_x0020_1" src="cid:image001.jpg@01CF4F53.5A8ACF00" alt="Description: Nga"><o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p></div></body></html>