[Ngo-admin] Consultancy Service - Review and revision of indicators in relation to public administration services and public services

[Le Tuyet Sinh]

Message from UNDP Vietnam Procurement Unit

Dear colleagues and friends,

The UNDP Viet Nam requests for Proposal from teams of national consultants or consulting firms/institutions/organizations for the Review and revision of indicators in relation to public administration services and public services as part of the research project "Governance and Public Administration Performance Index (PAPI) at the Provincial Level in Viet Nam" for external review of public administration reform efforts.

Public administration reform in Viet Nam, as in many other countries, is a complex process of government reform aimed at improving the quality of public services delivery and the quantity of services delivered. The reform is in fact more manifold than is often assumed, as it encompasses a comprehensive and inclusive process of change in a broader governance spectrum. Yet, one key characteristic is that it refers to the provision of better public services. Although the PAR program has been implemented for more than a decade now and achieved some advances, it has faced important laggards. Dissatisfaction usually evolves around complexity and red tape of public administrative procedures and difficulties in accessing good quality public services.

Given the current gap paucity of an instrument to measure performance of the public administration in general and public service delivery agencies in particular, a similar initiative is therefore has been devised by the United Nations Development Programme in Viet Nam (UNDP Viet Nam). The research to formulate the Provincial Governance and Public Administration Performance Index (better known as PAPI) was initiated in 2009 and has been replicated to 30 provinces in 2010. It aims at measuring local governance and public administration performance at the provincial level based on experiences of citizens from different demographic backgrounds (i.e. the rich, the poor, the employed, the unemployed, people from majority or minority ethnicities, people working in the state sector or the private sector, elite individuals or individuals with limited education, etc.). PAPI pursues a multi-dimensional approach to measuring the performance of the state apparatus and the public administration system in terms of governance and public administration. PAPI in particular looks at six dimensions that directly involves and benefits citizens at the grass-roots and provincial levels, including (i) participation of citizens (in policy making, implementing and monitoring); (ii) transparency; (iii) accountability; (iv) control of corruption; (v) public administrative procedures/services; and (vi) public services. While PAPI aims at capturing a larger picture of the performance in terms of governance and public administration at the provincial level, it spares two dimensions examining citizens' experiences in using public administrative procedures/services and public services basing on citizens' experiences in interaction with their immediate and meso-level authorities.

With its success in implementation in 2010, the initiative is expected by different national and provincial stakeholders to be replicated and scaled up to all 63 provinces in order to establish an effective and peculiar tool for citizens to engage in overseeing the performance of the state apparatus and public administration system at the provincial level. Ultimately, the provinces and cities will be provided with a powerful tool to advance the process of empowering the society, to enhance local governance and to support national efforts in keeping the public administration system and local governments accountable to citizens and the society at large.

Having noted that, comments from three regional and one national validation workshops with 30 selected provinces and national stakeholders that also involved MOHA and DOHA representatives suggested that there is room for improvement of indicators regarding the two dimensions on public administrative procedures and services, as well as public services (hereunder referred to as Dimension and Dimension 6). To contribute the development of this novel but important external review initiative of PAPI, UNDP is calling for technical and financial proposals from teams of national experts or local consultancy firms that can provide the service with objectives, expected outputs, scope of activities, methodology, and specific substantive and other requirements as set forth hereunder the TOR to join the bid.

Request for Proposal is attached for your reference

Interested Bidders are invited to send Technical and Financial Proposal to:

UNDP Viet Nam
Procurement Unit
72 Ly Thuong Kiet, Ha Noi, Viet Nam (for hardcopy submission)
Tel. 84 4 3 942 1495      Fax 84 4 3 942 2267
Email: le.tuyet.sinh at undp.org<mailto:le.tuyet.sinh at undp.org>  (for electronic submission)

Submission deadline: 31 March 2011, 05.00 p.m (Ha Noi time)




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