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<p class=MsoNormal><b><u>Message from UNDP Vietnam Procurement Unit<o:p></o:p></u></b></p>
<p class=MsoNormal><b><u><o:p><span style='text-decoration:none'> </span></o:p></u></b></p>
<p class=MsoNormal>Dear colleagues and friends, <o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>The UNDP Viet Nam requests for Proposal from teams of
national consultants or consulting firms/institutions/organizations for the
Review and revision of indicators in relation to public administration services
and public services as part of the research project “Governance and
Public Administration Performance Index (PAPI) at the Provincial Level in Viet
Nam” for external review of public administration reform efforts.<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>Public administration reform in Viet Nam, as in many other
countries, is a complex process of government reform aimed at improving the
quality of public services delivery and the quantity of services delivered. The
reform is in fact more manifold than is often assumed, as it encompasses a
comprehensive and inclusive process of change in a broader governance spectrum.
Yet, one key characteristic is that it refers to the provision of better public
services. Although the PAR program has been implemented for more than a decade
now and achieved some advances, it has faced important laggards.
Dissatisfaction usually evolves around complexity and red tape of public
administrative procedures and difficulties in accessing good quality public
services.<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>Given the current gap paucity of an instrument to measure
performance of the public administration in general and public service delivery
agencies in particular, a similar initiative is therefore has been devised by
the United Nations Development Programme in Viet Nam (UNDP Viet Nam). The
research to formulate the Provincial Governance and Public Administration
Performance Index (better known as PAPI) was initiated in 2009 and has been
replicated to 30 provinces in 2010. It aims at measuring local governance and
public administration performance at the provincial level based on experiences
of citizens from different demographic backgrounds (i.e. the rich, the poor,
the employed, the unemployed, people from majority or minority ethnicities, people
working in the state sector or the private sector, elite individuals or
individuals with limited education, etc.). PAPI pursues a multi-dimensional
approach to measuring the performance of the state apparatus and the public
administration system in terms of governance and public administration. PAPI in
particular looks at six dimensions that directly involves and benefits citizens
at the grass-roots and provincial levels, including (i) participation of
citizens (in policy making, implementing and monitoring); (ii) transparency;
(iii) accountability; (iv) control of corruption; (v) public administrative
procedures/services; and (vi) public services. While PAPI aims at capturing a
larger picture of the performance in terms of governance and public administration
at the provincial level, it spares two dimensions examining citizens’
experiences in using public administrative procedures/services and public
services basing on citizens’ experiences in interaction with their
immediate and meso-level authorities. <o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>With its success in implementation in 2010, the initiative
is expected by different national and provincial stakeholders to be replicated
and scaled up to all 63 provinces in order to establish an effective and
peculiar tool for citizens to engage in overseeing the performance of the state
apparatus and public administration system at the provincial level. Ultimately,
the provinces and cities will be provided with a powerful tool to advance the
process of empowering the society, to enhance local governance and to support
national efforts in keeping the public administration system and local
governments accountable to citizens and the society at large. <o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>Having noted that, comments from three regional and one
national validation workshops with 30 selected provinces and national
stakeholders that also involved MOHA and DOHA representatives suggested that
there is room for improvement of indicators regarding the two dimensions on
public administrative procedures and services, as well as public services (hereunder
referred to as Dimension and Dimension 6). To contribute the development of
this novel but important external review initiative of PAPI, UNDP is calling
for technical and financial proposals from teams of national experts or local
consultancy firms that can provide the service with objectives, expected
outputs, scope of activities, methodology, and specific substantive and other
requirements as set forth hereunder the TOR to join the bid. <o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>Request for Proposal is attached for your reference<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>Interested Bidders are invited to send Technical and
Financial Proposal to: <o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>UNDP Viet Nam<o:p></o:p></p>
<p class=MsoNormal>Procurement Unit<o:p></o:p></p>
<p class=MsoNormal>72 Ly Thuong Kiet, Ha Noi, Viet Nam (<i>for hardcopy
submission</i>)<o:p></o:p></p>
<p class=MsoNormal>Tel. 84 4 3 942 1495 Fax 84 4
3 942 2267 <o:p></o:p></p>
<p class=MsoNormal>Email: <a href="mailto:le.tuyet.sinh@undp.org">le.tuyet.sinh@undp.org</a><span
style='color:#1F497D'> </span> (<i>for electronic submission</i>)<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>Submission deadline: <b><i><span style='color:#1F497D;
background:yellow;mso-highlight:yellow'>3</span><span style='background:yellow;
mso-highlight:yellow'>1 March 2011, 05.00 p.m (Ha Noi time)</span><o:p></o:p></i></b></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
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