Part-time IT Officer

Position:

Part-time IT Officer

Report to:

HR & Admin Manager

Work Location:

Habitat’s office in Ho Chi Minh city

Supervise:

None

JOB SUMMARY

• Providing IT trouble shooting to enable users operating well on their computers and connection to network/system.
• Proposing solutions of suitable technical features of IT infrastructure (hardware, software, connection approaches) to non IT management for non-stop operations of the organization.
• Implementing the approved solutions to sufficiently supply IT infrastructure for smooth communication/connection within Habitat and with external individuals/organization, and to ensure data and information of Habitat safely & properly protected.

KEY RESPONSIBILITIES

1/    Contributing to organizational (HfHV) sustainable development:

• Analyzing existing status and condition, proposing solutions of suitable technical features of IT infrastructure (hardware, software, connection approaches) to non IT management for non-stop operations of the organization.
• Support deployment of ERP from global to country level

2/    Key functional responsibilities

• Providing daily IT trouble shooting/solving to enable users operating well on their computers and connection to network/system.

• Conducting installation of IT equipment & provide technical assistance and guideline to computer users of HFHV to ensure effective usage and fully compliance to HFHI license policy

1. Oversee the daily performance of computer systems
2. Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
3. Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications
4. Set up license management tool and periodically check un-licensed software in HFHV laptops & computers

• Analyzing, testing, troubleshooting, and evaluating existing network systems, such as local area network (LAN), wide area network (WAN), cloud and Internet systems or a segment of a network system. Perform network maintenance to ensure networks operate correctly with minimal interruption.

1. Making Back up of network data
2. Configuring security settings or access permissions for groups or individuals
3. Identifying the causes of networking problems and implement or propose solutions to solve problems in a timely manner
4. Maintaining or updating configuration of servers in 3 offices of HCMC, HN, and Quang Nam to ensure smooth running/access to those servers in all the time

• Creating business emails of HFHV and providing assistance to users in setting emails, usage of features and other functions.

• Data Management:

1. Plan, conduct and apply various approaches to ensure data are periodically backed up or saved on HFHV’s server/sharepoint
2. Structure and update data tree to ensure easily access and retrieve data
3. Follow up and ensure website domain is continuously maintained and updated
4. Follow up anti-virus software update at individual computer/laptop
5. Conduct risk assessment & propose solutions to ensure important data of HFHV are double protected for business continuity
6. Under instruction from Country Director, set users’ permission to access data on server

• Working with suppliers for anti-virus license, email server, website hosting to ensure continuous update and running. Managing purchases and payments of services to those suppliers

• Studying and recommending suitable applications to enhance working/meeting/training effectiveness.

• Delivering IT policies/regulations awareness training and regularly conduct refreshing to all staff

3/      Implementing cross-functions activities

• Supporting Communication Officer on the Website administered where appropriate and necessary.

4/      Implementing compliance

• Complying with procedures and requirements of Procurement Policy to implement purchases of IT hardware, software and services. Making registration of asset where necessary for those purchased properties.
• Study and abide with requirements of Ethics Covenant, Safeguarding, Child Protection, Discrimination, Bullying and Harassment policies all the time of employment with Habitat.

CRITICAL JOB REQUIREMENTS

• Minimum education: College/University degree in either or both Network and Computer System or equivalent

• Technical competencies:

1. Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
2. Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.
3. Knowledge of risks identification and mitigations for network and data security.
4. Sufficient working knowledge of Office 365 including sharepoint
5. Minimum 2 years of experience in trouble shooting of network and computer system operations

• Business competencies

1. Proficient knowledge & skills in using word, excel, powerpoint, email, internet….
2. Intermediate level of Organizing skills,
3. Good analytical thinking and Problem solving skills
4. Proficient business communication in both Vietnamese & English
5. Intermediate level of managing relationship

• Personal traits:

1. Customer service oriented
2. High sense of confidentiality and tasks ownership
3. Proactive self-development and continuous learning

• Physical condition: The job requires normal physical condition to work in office and rarely travel
  

AT HABITAT WE COMMIT TO PROVIDE PEOPLE WITH FOLLOWING VALUES:

1. Competitive salary and benefits comparing with other iNGOs in Vietnam 
2. Open, collaborative and supportive working environment
3. Experiencing meaning of community development through Habitat’s projects