Senior People & Culture Officer

World Vision is a Christian relief and development organisation working to create lasting change in the lives of children, families and communities living in poverty. World Vision serves all people regardless of religion, race, ethnicity or gender. As a child-focused organization, WV’s work focuses on children, ensuring they are protected and their basic needs are met. WVV has a total income of around US$ 18,500,000 (FY19) with funding from 13 support countries in Europe, Asia, the Americas and Australia. Funding of WVV consists of sponsorship program funding (70%) and PNS/grants (30%). WVV employs about 430 staff, of which 99% are Vietnamese nationals.

The strategic focuses of WVV include: children protection from all forms of abuse, exploitation, violence and injury; reduction of malnutrition rate of children under 5 through integrated approach; sustainable livelihood for poor households to support sustainable well-being of children.

Currently, World Vision Vietnam is implementing 37 Area Programmes (APs) which operate in 5 zones: North 1 (Hoa Binh – Dien Bien), North 2 (Yen Bai – Tuyen Quang), North 3 (Thanh Hoa – Hung Yen – Hai Phong), Central (Quang Tri – Quang Nam – Danang) and South (Quang Ngai – Binh Thuan – DakNong – Ho Chi Minh). WVV’s APs work with government partners and communities on a daily basis. Beside the APs, WVV is also implementing Grant Projects to meet the specific needs of vulnerable children in both AP and non-AP areas.

PURPOSE OF POSITION:

• To undertake all P&C functions including Recruitment, Employment/ Employee Relations, Performance Management, Learning and Development, Staff Care and Employee Engagement and P&C Information Management with minimum supervision and support from P&C Director
• To support PnC Director in improving the organizational well-being as well as staff well being; identifying and implementing innovative ways to attract competent and committed candidates, develop bench strength at the both National Office and AP level.
• To support PnC Director in building capacity and competencies of PnC Officers.

KEY RESPONSIBILITIES:

I. Recruitment

• Facilitate the multi-year and annual workforce planning in alignment with strategic directions and business plans, and implement the multi-year plans.
• Facilitate the recruitment processes (including reviewing JDs/TOR; advertising vacancies on different channels including social media and professional networks; screening; shortlisting; interviewing using competency based behavioral and situational interviewing techniques, preparing written test and organizing fieldtrip with job shadowing assignments; checking references; proposing job offer and preparing employment contracts) in an effective, timely, fair and transparent manner to select qualified candidate for the job.

II. Employment and Employee Relations

• Coordinate onboarding/orientation process for new hires and ensure all the new hires have good understanding of and subscribe to WVV’s ethos, core values; understand WV’s approaches, policies, procedures, strategies and operations to perform their job.
• Facilitate separation process in compliance with WV’s Policies, procedures and labor law.
• Facilitate staffing changes (promotion, new appointment, relocation, additional responsibility, secondment, etc.) in consultation with relevant line manager and technical staff.
• Update all staff changes in the assigned zone/s to relevant partners including Social Insurance Department, Personal Health and Accident Insurance Provider and Labor Management Agency in an accurate and timely manner.
• Administer Personal Income Tax, insurance claims and other benefits (absences, health check-up, etc.) for staff in the assigned zone/s in compliance with relevant laws, regulations and HR policies
• Handle staff grievances and disciplinary action processes in consultation with the P&C Director and line managers following Vietnam Labor Law, HR policy of WVV and WV principles on Employee Relations. This includes support in handling grievance and disciplinary action processes of other zones.
• Regularly track the legal changes including Labor Law and related laws (Insurance, PIT etc.) to propose appropriate revision for the HR policy for National Staff/ Micro Finance Branches and expatriate staff.

III. Partnering for Performance (Performance Management)

• Provide ongoing support and coaching to line managers and individual staff in the implementation of the Partnering for Performance (WV’s performance management approach and process). This is to ensure that the staff’s performance and development goals are SMART, contributing to team objectives and WVV’s Strategic Implementation Plans.
• Equip line managers with relevant skills to inspire high performance, support career development and address poor performance in a timely and professional manner.
• Facilitate recognition of staff for their additional efforts/contribution and outstanding performance in a timely and appropriate manner.

IV. Staff Care and Employee Engagement

• In collaboration with line managers, create and maintain a conducive working environment where staff enjoy wellbeing as well as are highly motivated to make valuable contribution to the organization.
• Administer the staff engagement survey (Our Voice Survey) to get feedback from staff on the organizational and staff wellbeing.
• Support the PnC Director in developing WVV’s Our Voice follow up action plan in consultation with Senior Leadership Team and implement and/or coordinate follow-up actions to improve the results.
• Support in strengthening WV’s Christian identity and values and improving employee engagement.
• Coordinate spiritual nurture activities for Hanoi office as appropriate to the context of Vietnam.
• Support line managers in change communication, identification of Innovators and Early adaptors for change, and in motivating and implementing the change.

IV. PnC Information Management

• Ensure all employee information and recruitment processes are recorded on Our People in a timely and accurate manner.
• Generate queries, analyses and use data on Our People to inform PnC related recommendations/ decisions.
• Ensure all employee information properly in hard and soft copies, including personal documents, contracts and appendices, policies sign-off, performance and training records, etc are filed properly.
• Prepare P&C reports, payroll and other updates in a timely and accurate manner.

IV. Learning & Development/Succession Planning

• Assess and identify competency gaps against competency framework for key roles.
• Provide coaching/ support and tools to line managers to conduct talent review, identify second liners for key roles, develop/ update their talent profiles, conduct career conversations and facilitate their career development
• Support the PnC Director in developing and delivering learning and development activities that help close employees competency and skill gaps as identified in IDP and talent profiles.
• Use all available resources (in house trainers, WVI regional office’s programs, WVI online learning, consultancy, etc.) using blended learning approach including Webinar, simulation, coaching, mentoring, etc. to support the development of leaders and potential successors.
• Track learning application and evaluate the effectiveness and impact of learning and development activities/ activities to justify the ROI.

Knowledge, Skills, Abilities:

(The following knowledge, skills, and abilities may be acquired through a combination of formal schooling, self-education, prior experience, or on-the-job training.)

Education

• A bachelor degree in a relevant field.

Knowledge & Skills

• Good knowledge and understanding of HR functions such as recruitment, employment, employee relations, performance management, employee engagement, learning and development, succession planning, talent management and development.
• Thorough understanding of Vietnamese labour law and practices
• Good understanding about humanitarian industry, WVV’s operation and its programs.
• Ability and skills to support the development of staff and leaders to meet and exceed the competencies required to achieve organizational goals and objectives.
• Good interpersonal skills.
• Good written and spoken communications skills in English and Vietnamese.
• Well-organized work style including sound process management skills.
• Demonstrated judgment and discernment skills, maturity and the ability to maintain strict confidentiality of staff and organizational records.
• Ability to coach, mentor and manage staff’s performance
• Willing to support the philosophy, purpose and values of WV in its work with the poor in Vietnam.

Experience

• A minimum of 5-year relevant working experience.

World Vision Vietnam is a Christian non-government organization. Applicants having working experience in a similar kind of organization will be an advantage.

Our contact details are: People and Culture Department -World Vision International – Vietnam Address: 9th floor, the Mercury building, 444 Hoang Hoa Tham, Hanoi, Tel: 024. 39439920 (ext.118)

We give equal opportunity to every candidate, regardless of religion, race and gender.

A competitive salary, benefits and career development opportunity will be offered and commensurate with the experience, qualifications and respons

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