Operations Manager

Job Title: Operations Manager
Job Category: Supervisor
Department: Operations – financial services
Job Code/ Req#: FS#01
Location: Dien Bien Province
Travel Required: Travel between Dien Bien city to districts according to work requirement
Remuneration: 9.000.000 - 18.000.000VND/month depending on qualification and experience (Net of 30.5% including insurances, employee and employer contribution), plus allowances
Position Type: Full-time
HR Contact: Luong Quoc Tuan
[email protected]
[email protected]

Job Description

Anh-Chi-Em program (ACE) was established by Entrepreneurs du Monde in 2007 in the Dien Bien province to offer financial and socio-economic services to farmers from marginalized ethnic minorities.

Anh Chi Em envisions business development and poverty alleviation through the connection of poor households in marginalized areas with the resources they need.

Anh Chi Em’s mission is to help poor households in remote areas to reduce their vulnerability and reach better living conditions through the provision of quality financial and capacity building services in a sustainable way.

Function:

• Plan and supervise the operations team to achieve short-term and long-term targets
• Manage the products and services offered by maintaining proper policies, procedures, controls, and reporting systems.
• In carrying out these duties, the Operations manager must ensure the social mission of ACE and in the adaptation of the services to the target rural population

Duties:

• Participate to the strategic planning and operations
  
  • Participate in organizational planning processes including budgeting, strategic planning and portfolio projections
  • Contribute fully to the medium and long term strategic plan for the ACE program including ideas generation and tangible operational plans
  • Provide analysis, advice, and recommendations to the Executive Director and Executive Committee on all matters relating to the operations of the program
  • Support, participate, and ensure effective implementation of various social performance management studies and reports informed by operations staff including satisfaction surveys, exit surveys and socioeconomic profiling
  • Participate, when required, to Board and Steering Committee meetings

• Guide the operations team on Financial and non financial services by establishing, monitoring, and enforcing policies and procedures.
  
  • Maintain appropriate products and services that meet the needs of borrowers
  • Conduct regular/necessary survey and participate in the design of products and services based on survey results to better understand and meet the needs of borrowers
  • Ensure the financial and socio-economic services are provided in a complementary and well coordinated way, by the relevant members of the team.

• Daily supervise the team to ensure achievement of results, compliance, efficiency of operations and protect ACE’s assets & reputation. Detail tasks are as follows:
  
  • Maintain appropriate promotion/communication program to disseminate information about ACE’s products and services
  • Participate in the review and approval of loan applications
  • Supervise the monthly collection of loan repayments, overduesConduct regular on-site visits to maintain close contact with the field
  • Conduct regular meetings with the whole operations team to ensure close follow-up of the activities and to offer them the required support when needed.
  • Conduct regular meetings with the financial services team leader to monitor their activities and ensure good coordination with the financial services to best meet the clients’ needs
  • Conduct regular meetings with the Socio-economic services unit to monitor their activities and ensure good coordination with the non financial services to best meet the clients’ needs
  • Complete operational outputs by scheduling and assigning employees, following up on work results.

• Prepare, analyze, and consolidate data on operations
  
  • Prepare and lead the work planning, budgeting of Financial Services unit and Financial servicesin;
  • Effectively use MIS and related sources of information to implement daily and weekly reporting flows to keep up to date on the status of the operations and take necessary actions when needed
  • Prepare and review the monthly reports on Financial services and non financial services by collecting, interpreting, and reporting data to Program Manager.
  • Analyze variances between actual and plan to identify shortfalls on timely basis and initiate/ propose needed actions
  • Prepare special reports by collecting, analyzing, and summarizing information and trends.

• Manage operations staff at district, commune level and cluster heads at village level:
  
  • Recruit, select and train employees with approval of the Program manager
  • Provide orientation to them on an on-going basis
  • Plan, monitor and evaluate their results vs set objectives and their discipline vs internal rules

• Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
• Contribute to team effort by accomplishing related results as needed.

Reporting:

• Program Manager
• EDM

Supervise:

• Branch managers and operations team

Skills/Qualifications:

• University graduated in Economic/ or finance/ or accounting/ or banking
• At least one year experience at managerial position.
• Prior experience in microfinance, and in rural areas is an advantage
• Demonstrate high level of trustworthiness and  commitment for social missions
• Financial Skills, Analyzing Information , Developing Budgets, Performance Management
• Good Computer skills: MS office, Accounting software/ or computerized MIS
• Good Team work skills
• Good Communication & Training skills
• Proficiency in English
• Ability to motivate staff, effectively deal with local authorities.
• Willing to conduct regular field visits in remote areas.
• Result oriented and ability to work under high pressure.