IT Assistant

The Opportunity - IT Assistant

The post holder is responsible for establishing, developing and maintaining effective and secured IT and telecommunications applications, equipment, systems and networks as required by Vietnam Country Programme, including technical and user support, troubleshooting and network administration, for Hanoi office and sub/area offices. The post-holder will ensure that the programme’s IT systems are optimised in support of overall organisational goals, represent best value for money and aligned with global standards and best practice. The post will support program teams with digital interventions within the framework of ICT for Development (ICT4D).

Key Responsibilities

Country Office ICT Support

1. ICT System Support

• Carry out installation, configuration, routine preventive maintenance/checks and any necessary repair of, and support and troubleshoot problems with, all IT hardware equipment and computer accessories/peripherals.
• Purchasing/procurement: In the absence of the ICT Officer, recommend purchase of new and replacement/upgraded Hardware that will improve staff effectiveness or office infrastructure with clear cost analysis; search for the best sources of availability of equipment required; assist senior management/supply chain colleagues in assessing and/or appraising all IT-related purchases.
• Set up office equipment, e.g. projectors, printers, photocopiers, fax machines, digital cameras, etc. for everyday office use and as necessary for meetings, etc.
• Carry out installation and configuration of, and support and troubleshoot problems with, all software applications in use.
• Support the ICT Officer to ensure that the country programme is fully legally compliant for all its software licenses, maintaining accurate records and scheduling any appropriate renewals and additions.
• Purchasing/procurement: Support the ICT Officer in understanding staff software needs and recommend purchase of software that will improve staff effectiveness or infrastructure with clear cost analysis.
• When required, create simple management computer-based tools e.g. shared databases to help improve functioning of the office/programme.
• In the absence of the ICT Officer, collaborate with Asia Regional IT unit to ensure Global IT compliance and coordinated Global IT project implementation.

2. Telecommunications Management

• Ensure that the most stable, effective and efficient e-mail and Internet system is maintained at the supported office locations
• Assist the ICT Officer in managing the business relationship and service agreements/contracts with the Internet service provider(s), including continuous monitoring of performance and value for money, and timely resolution in the event of service interruptions, etc.
• Performing administration of email accounts (including all starters/leavers), setting up and configuring the mail client application for users and troubleshooting technical email problems.
• Support field users with their communication needs. This may include: overseeing installation of telecommunication facilities like provision of telephone systems/mobile telecommunication units like satellite phones, etc

3. Security and Backup

• Keep the network and all computer systems safe, secure and virus-free in an ‘always on’ environment, in line with organisational standards: making sure all equipment (including servers where these exist) is effectively protected and kept current with anti-virus software updates, security patches etc.; responding to all reported virus attacks in a timely and adequate fashion.
• Support the ICT Officer to develop, implement, document and communicate a suitable data backup schedule based on importance of key business data and applications (including servers where these exist) in line with organisational standards; also instruct users in how to perform individual data backups in line with the organizational IT policies and procedures.
• Support the ICT Officer to establish, maintain and document a suitable disaster recovery plan in discussion with senior management, including mitigation and recovery measures to minimise the risks and reduce the time offline in these circumstances, in line with organisational standards.
• Maintain secure access to all IT systems and equipment, in line with organisational standards –both physical security of equipment and managing access controls such as additions, deletions and changes as necessary.

4. Standards/Procedure and User Training

• Support the ICT Officer to develop and implement local policies/standards, procedures and initiatives in line with SCI Global IT Policy and SCI Global IT Security Policy.
• In the absence of the ICT Officer, provide inductions into general office IT procedure and practice to staff members, including all new starters, in proper use of hardware, software (e.g. Skype for Business), etc.

Other tasks required by supervisor

QUALIFICATIONS

• Bachelor’s Degree of IT and related field
• Minimum 3 years of work experience.
• Minimum 1 years of IT and related field experience.

EXPERIENCE AND SKILLS

Essential:

• Significant working experience in a similar position.
• Proven knowledge of hardware maintenance and ability to solve hardware problems; this includes set-up and management of network devices e.g. printers, scanners, etc.
• Solid experience in maintaining, trouble-shooting and administering a Microsoft Windows-based (local area) network (and servers).
• Extensive working experience with anti-virus software for workstations (and servers).
• Good knowledge of Microsoft Windows operating systems, including 10 and Windows server 2012,2016, and Microsoft Office applications (Word, Excel, PowerPoint,SharePoint, Microsoft Teams etc.).
• Thorough understanding and working knowledge of Microsoft Outlook and email-related products and concepts.
• Good knowledge of Active Directory, DC,Microsoft Azure, Office 365, Firewall , DHCP server, DNS server, RAS, VPN…
• Team work
• Time management skill
• Proactive and open minded
• Ability to work under pressure
• Good English, including speaking, writing and reading is an advantage

The Organisation

We employ approximately 25,000 people across the globe and work on the ground in over 100 countries to help children affected by crises, or those that need better healthcare, education and child protection. We also campaign and advocate at the highest levels to realise the right of children and to ensure their voices are heard. 

We are working towards three breakthroughs in how the world treats children by 2030:

• No child dies from preventable causes before their 5th birthday
• All children learn from a quality basic education and that,
• Violence against children is no longer tolerated

We know that great people make a great organization, and that our employees play a crucial role in helping us achieve our ambitions for children.  We value our people and offer a meaningful and rewarding career, along with a collaborative and inclusive workplace where ambition, creativity, and integrity are highly valued.

Application Information

Please apply using a cover letter and up-to-date CV as a single document and use format. Please also include details of your current remuneration and salary expectations. A copy of the full role profile can be found at:

Job Description - Vietnam - Hanoi - IT Assistant - National Only (210002R2) (taleo.net)

If you have any issues with applying via our system, please send email explaining your troubles to [email protected]

Closing Date for Application: 06^th May, 2021

We need to keep children safe so our selection process, which includes rigorous background checks, reflects our commitment to the protection of children from abuse.

All employees are expected to carry out their duties in accordance with our global anti-harassment policy.