Position Title: Customer Service and Education Scholarship Officer
Reports To: Founder/In Country Manager
Location: Hoi An, Vietnam
Status: Full time
Language skills: English
Start Date: As soon as possible
Qualifications:
Minimum: College Degree (English, Economics preference given for International study experience/Accounting); Professional work experience in a similar position; Excellent organizational skills. Excellent communication with national and international programme’s partners. Excellent attention to detail. Works well under pressure. Ability to meet deadlines with 100% accuracy. Good working knowledge of modern telecommunication systems (including e-mail, fax and internet, related software) and relevant computer applications (e.g. MS Office); Excellent proficiency in written and spoken English and Vietnamese; Dynamic and self-motivated personality with a strong desire to work in the NGO field, willingness to learn and develop. Preference given to people locally in Hoi An.
Duties:
Education Scholarship Officer:
• Updating student and sponsor information
• Ensuring that letters and photos from students are sent to sponsors twice a year in a timely manner
• Translating letters into English and sending to a foreigner for editing
• Finding potential educational scholarship recipients to be interviewed
• Administering the payment of school and other student fees (twice per year).
• Ensuring that students continue to meet our financial and academic criteria
• Keeping accurate records of all scholarship information
• Sourcing funding for university scholarship students from companies within Vietnam
• Sourcing funding for scholarship students
• Mentoring and guidance of scholarship students
Customer Service Officer
• Selling products made in the Lifestart Foundation Workshop
• Making products
• Recording all sales
• Talking with customers regarding the Lifestart Foundation
• Introducing makers to customers and visitors
• Handing out flyers to people that walk past the workshop
• Distributing flyers around Hoi An on a weekly basis
• Assist Workshop Manager with organisation of tours
Vietnamese class teacher
• Run the Free Vietnamese language class for foreigners– to be trained
Lantern making class teacher
• Run the Lantern Making Class – to be trained
Tea ceremony
• Run the Tea Ceremonies – to be trained
Further Enquiries:
To apply for the role please email an up to date CV and covering letter including the following points to Ms Diem at [email protected] [1] and Ms. Karen at [email protected].
• Why you would be suitable for this role
• When you would be available to start
• Your expected salary
Deadline: 10 July 2017