Customer Service and Education Scholarship Officer

Position Title: Customer Service and Education Scholarship Officer

Reports To: Founder/In Country Manager

Location: Hoi An, Vietnam

Status: Full time

Language skills: English

Start Date: As soon as possible

Qualifications:

Minimum: College Degree (English, Economics preference given for International study experience/Accounting); Professional work experience in a similar position; Excellent organizational skills. Excellent communication with national and international programme’s partners. Excellent attention to detail. Works well under pressure. Ability to meet deadlines with 100% accuracy. Good working knowledge of modern telecommunication systems (including e-mail, fax and internet, related software) and relevant computer applications (e.g. MS Office); Excellent proficiency in written and spoken English and Vietnamese; Dynamic and self-motivated personality with a strong desire to work in the NGO field, willingness to learn and develop. Preference given to people locally in Hoi An.

Duties:

Education Scholarship Officer:

• Updating student and sponsor information

• Ensuring that letters and photos from students are sent to sponsors twice a year in a timely manner

• Translating letters into English and sending to a foreigner for editing

• Finding potential educational scholarship recipients to be interviewed

• Administering the payment of school and other student fees (twice per year).

• Ensuring that students continue to meet our financial and academic criteria

• Keeping accurate records of all scholarship information

• Sourcing funding for university scholarship students from companies within Vietnam

• Sourcing funding for scholarship students

• Mentoring and guidance of scholarship students

Customer Service Officer

• Selling products made in the Lifestart Foundation Workshop

• Making products

• Recording all sales

• Talking with customers regarding the Lifestart Foundation

• Introducing makers to customers and visitors

• Handing out flyers to people that walk past the workshop

• Distributing flyers around Hoi An on a weekly basis

• Assist Workshop Manager with organisation of tours

Vietnamese class teacher

• Run the Free Vietnamese language class for foreigners– to be trained

Lantern making class teacher

• Run the Lantern Making Class – to be trained

Tea ceremony

• Run the Tea Ceremonies – to be trained

Further Enquiries:

To apply for the role please email an up to date CV and covering letter including the following points to Ms Diem at [email protected] and Ms. Karen at [email protected].

• Why you would be suitable for this role

• When you would be available to start

• Your expected salary

Deadline: 10 July 2017